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Business Profile

Tree Services

GreenTree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired ******* for tree limb removal project in summer of 2024. We paid him $2300. The verbal agreement was to remove a large dead limb from a tree and haul away all debris and pieces. He left all of the tree limb pieces behind. We texted him multiple times fro haul away, in a manner of 3 months, and he kept asking for money to remove the debris he left behind. He is in breach of his contract.

    Customer Answer

    Date: 04/23/2025

    Pre-chat form

    Name:

    Faysal Nuri

    E-mail:

    **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
    Aishah *
    Hello. How may I help you?
    Faysal Nuri
    F
    How do I remove a complaint that I filed?
    Transferred - to Pat * due to no reply from Aishah * for 5 min

     01:53 pm

    Faysal Nuri
    F
    Are you still there?
    Pat *
    Please provide the complaint ID#
    Faysal Nuri
    F
    22678842
    Pat *
    Just a moment
    Faysal Nuri
    F
    I've reached an agreement with the contractor so you guys can remove it from your list
    Pat *
    I see that this case was closed as no response. I can change the close code to resolved but it cannot be removed once it has been validated and sent to the business.
    Faysal Nuri
    F
    *ure, I am OK with that.
    Pat *
    Ok, will do. Is there anything else I can assist you with?
    Faysal Nuri
    F
    that's all, thank you!
    Pat *
    Thank you for using BBB ********* services! If you need any assistance in the near future, please dont hesitate to visit our site. Have a wonderful day!
    Read
    Faysal Nuri
    F
    you too

GreenTree is NOT a BBB Accredited Business.

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