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Business Profile

Alcoholism Information

The Discovery House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Since in residential treatment they lock up your phone which is totally necessary. But when I got to use my phone with my counselor I immediately got a call from my insurance saying they have not received any billing or any confirmation that I was even there (at 3 weeks in). That was a totally shock. I had originally called for week straight trying to get in anywhere. I gave the "call center" my insurance, which they said I was in network ready to go and they could get me on a flight within the next couple of hours. Come to find out after talking with my insurance I was in deed not in network and was going to have to pay a certain amount based of their numbers. My insurance to this day still has no contact with anyone at TDH regarding my insurance and it's been over a month.

    Business Response

    Date: 01/25/2023

    Upon review with our billing **:
    ***************** was in Detox level of care at our Discovery House location from 11/10/22 to 11/16/22, and then stepped down to Residential level of care from 11/17/22 to 12/1/22.
    *The insurance claims for this period were billed to ****************** Blue Shield. Premera BCBS originally denied, but our billing ** has resubmitted and is awaiting appeal information.
    *************** was in Partial Hospitalization Program level of care at our Discovery Transitions location from 12/1/22 to 12/4/22.
    *The insurance claims for this period were billed with no authorization (as this policy does not require it for the lower levels of care). Premera BCBS reference number 223 460 000 441. Insurance paid these dates at the rate of $150 per day.

The Discovery House is NOT a BBB Accredited Business.

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