We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Long Distance Movers

Rhino Relocation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company is deceptive. you can also check their yelp reviews. but they quoted me ********************************************************************** an extra 1600$ for boxes and then tell me i went over square feet by 500 but how is that possible with only 30 boxes and two headboards and nightstands it's not possible and then upon delivery attempted to try and charge another 900$ for so called shuttle service which i refused to pay so the driver loaded my stuff in a 20ft uhaul only half filled do how is that 867 sq ft and left it and said i had to unload it but took all my money so i was over charged for services promised that were never provided.

    Business Response

    Date: 06/10/2024

    The shipper was provided our terms and conditions prior to making the reservation, during and after the pick up. All our fees are explained in detail. ******* signed off on multiple documents that she understood those terms. On pick up shipper had an additional 262 CF, not 500 square feet as she states. There was additional packing that was needed as well. All this was documented and agreed to by the shipper, prior to work beginning.  On pick up customer was satisfied with the work that was done and left a ******* review. Shippers items were held in storage in ** at the shippers request so that she would be able to have the funds for delivery. A payment of less than the required amount at pick up was also taken to satisfy the shipper as she did not have funds available. Once the shipper contacted Rhino to ship her items, the items were put into a delivery que.Unfortunately the shipper was not happy about delivery time frames and decided to take her frustration out on line. She also acknowledged that she did this and she shouldnt have, as she was happy with the service thus far. On delivery a tractor trailer was not able to access her home. As per our terms and conditions a shuttle would be needed to complete the service. ******* stated she would not pay for a shuttle and made the decision to have us offload into her own uhual knowing that we would not offload again. This was the shippers choice. Her communication with the driver was clear. Once we deliver/offload, we do not do it again at our expense. She agreed and wanted them to offload into her own uhual to save the shuttle fee. We have offered the client a $200 gesture of good faith, however shipper is not satisfied.

Rhino Relocation is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.