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Business Profile

Transmission

Leon's Transmission Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

This profile includes complaints for Leon's Transmission Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Leon's Transmission Service, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Leon's Transmission Service, Inc.

      7528 Reseda Blvd Reseda, CA 91335-7460

    • Leon's Transmission Service, Inc.

      14253 East Imperial Highway La Mirada, CA 90638

    • Leon's Transmission Service, Inc.

      12612 Garden Grove Blvd. Garden Grove, CA 92843

    • Leon's Transmission Service, Inc.

      20501 Soledad Canyon Road Canyon Country, CA 91351

    • Leon's Transmission Service, Inc.

      1728 Placentia Avenue Costa Mesa, CA 92627

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/15 4:26pm dropped off my **** Focus for transmission inspection because I felt a pull between gears, 1st to 2nd. The inspection came back that I needed a transmission rebuild and it would take two weeks. Center called me that the car was ready early, 5/28: Picked up my vehicle and paid $3999.45. Drove off of their lot and my car was jumping as the car would slow down. Next the engine light came on just 20 minutes from Leons.We took the car to AutoZone for a read and the Idle was too high. We left a message and dropped the car off the following day. They called Friday 5/31, to say that this time the car was really ready and that the idle, indeed, was too high, but that I have to get a mechanic to check the engine because sometimes thats just the luck of the draw when you fix something. Literally the light came on THE *** I PICKED 0UP MY CAR. The secretary, ******, said that they didnt touch the engine so we have to pay for it ourselves. My engine was fine before going to Leons. The quality of their work is poor, aside from lack of professionalism. I have a long commute and Im queues about the safety of this vehicle and how I cant afford to pay for the engine after this big expense.Had they discussed with me that its common for the cars whose transmissions they work on to need engine repairs afterwards, I wouldve chosen otherwise. The fact that NOBODY checked their initial work is alarming for me with regard to quality control. The fact that ** being dismissed lets me know this isnt the first time this has happened.

      Business Response

      Date: 06/06/2024

      Hello *****,

      In response to ******'s complaint, we have fixed the idle control issue for her and explained that sometimes when disconnecting a battery it will clear the parameters in a ***. 

      When a battery disconnect happens the *** will reset all sensors and modules back to factory settings and if a worn or dirty sensor or valve doesn't meet the *** values is will malfunction. That is the case in the Idle Control Valve in ******'s Focus. It happens more than not and will take the blame for it not being properly explained to ******. I have left her a message to contact me for proper explanation as we had a fill Manager at the location she visited. 

      If you have any questions please feel free to reach out to me, Thank you for your time.

      *************************

      General Manager ************

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had my van fixed here everything was fine but when it came back there was a new issue with my dashboard that wasnt there before they said just take it to a mechanic and will pay for it. Well they didnt and I was out an additional $1200 for their mistake!!! Simply bad service and a make up story They had me pay before they released the van and so now I cant do anything!!!They knew what they were doing

    Leon's Transmission Service, Inc. is NOT a BBB Accredited Business.

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