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Business Profile

Fitness Center

Chuze fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Chuze fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chuze fitness has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a request in writing to cancel my Chuze Fitness account in February 2021. My bank account continued to be charged the monthly and annual referral fees. I went in to the gym located in ********** ** and spoke to the front desk employees. I was told that I would receive a refund and the withdrawals would cease. This was one year ago in Feb. 2022.
      They confirmed that my membership was canceled in Feb. 2021 as a result of my written request. Two years later my account is still being debited monthly and the rates have gone up. I am now owed over $500. Please help me get this resolved.

      Business Response

      Date: 03/06/2023

      Hello Marianne, 

      We are sorry to hear of your frustration and we apologize for any inconvenience that this may cause. We ask that you reach out to us directly at ********************* so that we can properly review your account and ensure that you are no longer billed.  

      We hope to hear from you soon. 

      Kind regards, 

      Chuze Fitness
      Member Services 

    • Initial Complaint

      Date:12/31/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had three separate phone calls with the local chuze fitness located at **** ******** **** ** *********** ** at least four times about canceling my membership. I told the business to not charge my bank again because I do not require there services, I have not used there services for at least three years but they continue to charge my account. I don’t have time to go in person to cancel the service and they refuse to stop charging my account. Soon I will be forced to pursue criminal charges for theft because the business is intentionally depriving me of money. I would like the business to stop charging me and provide me a refund from the last year since that’s when I requested the membership to be canceled.

      Business Response

      Date: 01/03/2023

      Hello, 

      Thank you for taking the time to contact us. First and foremost, we apologize for any confusion or frustration that has occurred. While we do not accept cancellations over the phone for security purposes, we do accept online cancellations and email cancellations. We invite you to email our team at ********************* in order for our team to further assist you. 

      We hope to hear from you in order to resolve this matter as quickly as possible. Have a wonderful day! 

      Kind regards,
      Chuze Fitness 

    Chuze fitness is NOT a BBB Accredited Business.

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