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Business Profile

New Carpets

Century Flooring and Decor

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Century Flooring and Decor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Century Flooring and Decor has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my kitchen remodel in March 2021 by Century Flooring and Decor. Cabinets, Flooring, Granite. I had notice some spacing and the floor lifting little by little. I did reach out to *******( which ******* is who gave me the estimate and I dealt with through the whole remodeling) in January 17, 2022, no response so i text again the next day telling him to please call me. Which he did, he asked me to send pictures which I did. He sent me a text January 26,2022 asking to come check the flooring out . Which he came out the next day, he told me by phone my flooring was lifting because it wasn't prep. He would Talk to the owner and see what they could do.. Which the outcome was they will place prep the floor and place new flooring but they recommend me to upgrade the flooring. Which I did upgrade. The day the installer came out to do the job May 6,2022, he removed all the old flooring. Told the owner of the company **** and told my daughter which she was at home when he came. That he refused to place the new flooring because of the crack in the foundation and its not leveled. When I talked to **** on the phone about the situation whi8ch was that night. I asked her why they didn't address it the first time, she got upset and started yelling on the phone. She told me I'm telling you now. I kept telling her to stop yelling and to be professional . I told her call me when you could talk not yell, I did hang up. After that she kept texting me . She told me in text too they didn"t tell me the first time when placing the flooring to save me money. Same night when i was looking at the flooring the installer left at my house, it's not even what I paid for the upgraded material which I told her that too. I asked for a refund for the first flooring the upgraded flooring and labor i paid for. She said it was only 1,036.00. the flooring was on sale when i purchased it. Then she did say she would give 400 to help with cost for foundation. I said, i want 2500 i don' trust her comp

      Customer Answer

      Date: 07/21/2022

      Hello , I sent a copy of the original contract . I sent a copy of the contract from the upgraded material. I sent you a photo of the upgraded material and a photo of the material they brought to my house which wasn’t what I paid for.  I was asking the company for my money back from the first flooring and the second flooring and the labor I paid for since they didn’t tell me of the issue which they knew about from the first install but Faye’s answer to that was “ They didn’t address it at that time because they were trying to save me money . Sorry to say **** isn’t professional,  when I did talk to her on the phone  when the problem first came about all she did was yell . I communicate all through text with her . 
      Thank you , 
      ****** ********

      Business Response

      Date: 08/19/2022

      issue was resolved.

    Century Flooring and Decor is NOT a BBB Accredited Business.

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