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Business Profile

Online Retailer

Jasionbike.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/26/23 we purchased a 2 electric bike combo EB7 2.0 & EB7 ST both advertised at 850watt motors for $1478 On 11/29 and 12/1 we received both bikes, assembled within a couple of days and noticed the boxes and stickers on bikes state 500watt motors Starting on 12/4/23 we communicated via email as instructed when we called customer service. We were asked to send photos of boxes and actual bike stickers and we did. The we got the runaround and the company unwilling to send correct item purchased. We offered to exchange them at local warehouse. Ultimately being told to disregard the sticker information and to be ensured the peak power of product is 850 watt and local government does not allow them to sell as such. As they were unwilling to provide us with product advertised and purchased we disputed with credit card company. After 30+ emails back and forth to resolve we requested a new invoice with corrected item received and with a $200 credit and we would accept that and resubmit payment. Their representative ******** agreed to $200 reduction in price. Then on 2/14/24 Jasionbikes submitted info to credit card company allowing Citibank to reverse dispute and recharging $1478. To which we again have appealed with ********, contacted ****** via phone and email to which they have not responded. This is bad business practice and do not feel it is legal, at minimum false advertising.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two e-bikes online a week and a half ago. Both bikes finally arrived. The bikes are under a 1 year warranty and a 30 day return policy. Ive emailed the company right away that one bike is fine and the other has an issue. I sent pictures and video of the mid-drilled hole on the one bike making it unable to charge the bike while the battery is in it. This is one of the key features I purchased these bikes for. My last final reply from them over 24 hours ago now, because they wont answer the phone or reply now, is that not to worry I can just fix the hole myself. I let them know this is a defective bike and I would like a replacement since they are giving no other options and they wont reply now to the 3 emails sent and phone calls. *** replied asking for a manager or phone number to call. Ive replied that I bought a new bike not a used one to modify myself. Im starting to think I wont get this issue resolved. We paid and now they wont provide a proper replacement and Im worried they are not going to respond to me so I want to file a complaint! These werent cheap so this is a big loss and I feel cheated. Im more than happy to try to send my email thread also.

Jasionbike.com is NOT a BBB Accredited Business.

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