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Business Profile

Towing Company

Toro Road Runners LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Toro Road Runners LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Toro Road Runners LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21070271

      I am rejecting this response because:

      I have phone records that show that the driver reached my location at 11:05am and the vehicle was dropped off at the garage at 12:15pm. A total of 1 hour and 10 min, lets round it up to 1.5 hours. How can you charge for 2.5 / 3 hours???

       

      When I set up the appointment the day before the man on the phone CLEARLY stated $440 for 3 hours worth of work then changed it to 2 hours of work which was fine with me being that from one location to another it was only 26 miles.

      It was the preset appointment with a preset price. I was told NOTHING about the "START TIME" starting when the driver leaves the shop. What happens if the driver was stuck in traffic for 2 hours, then I would have to pay for that. RIDICULOUS

      Plus, there office/shop are located in ******* 4 min from the pick up location. How did it take the driver ***** min. to get to the pick up location (again, I have phone records).

       

      And apparently, I paid for the time from the drop off location back to the office/shop. Again, what if there was an accident. And where is the proof that it took the driver "X" amount of time to get back to the office/shop.

       

      Not saying that the driver didn't do he's job cause he did. I'm upset that I was quoted one price and made to pay another. And after multiple calls and run arounds trying to solve the situation that these are the lengths I need to go to. 

       

      I was charged $585, I was quoted $440. I just want the difference returned.


      Sincerely,

      *************************

      ould have told me that other story on the phone I would have NEVER agreed to that...I've have called the company multiple time starting on Nov. 30th, 2023. I have least call 7 times and every time I get the same reply, someone from there accounting department will call you within 3 days. And they never do.

      Business Response

      Date: 01/09/2024

      Hello, 

       

      1. its says complaint on repair, and the text compliant is about prices.

      2.We gave the customer over the phone a price of $225 per hour minimum of 2h , job took 3h.. we charged 2.5h

      We would like to send the recordings to you guys

       

      Thanks!

    Toro Road Runners LLC is NOT a BBB Accredited Business.

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