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Business Profile

Wholesale Small Appliances

Oliso Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Small Appliances.

Complaints

This profile includes complaints for Oliso Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oliso Inc has 2 locations, listed below.

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    • Oliso Inc

      1200 Harbour Way S Ste 215 Richmond, CA 94804-3636

    • Oliso Inc

      PO Box 77350 San Francisco, CA 94107-0350

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased 3 oliso irons over the last 2 years 1 at a quilt shop, 1 from Amazon and the last one from Joanns.. all 3 of them have stopped working.. I tried to return Thru store channels but can not return and was directed to the company. First person I spoke with was ****** and I explained the situation and she assured me that it was no problem and I did not need my receipt.. I explained to her the issues with all 3 irons.. and sent her pictures.. *** then took over the claim and came back and said they would only replace the smaller iron and the 2 bigger ones they would not stand behind.. my first iron just stopped working.. (during the end of Covid the small iron is so hot to the touch you have to use a hot pad to touch it.. the third iron is a large one and it was still working a little bit but shutting on and off and randomly started lifting up and down on its own randomly.. it stopped working 2 days ago completely and will not even power on.. Im beyond frustrated with this company and I have gotten no where and no response from any upper management.. I woul like them to stand behind their products as the irons are ****** for large and ***** for small.. not cheap.. I pray that you can reason with them and replace at least 1 big iron as well as the smaller iron..

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