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Business Profile

Artificial Turfs

Tough Turtle Turf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Turfs.

Complaints

This profile includes complaints for Tough Turtle Turf's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tough Turtle Turf has 2 locations, listed below.

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    • Tough Turtle Turf

      1280 Palmyrita Ave Ste C Riverside, CA 92507-1702

    • Tough Turtle Turf

      1280 Palmyrita Ave Ste C Riverside, CA 92507-1702

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased their turf on July 2023. Per our contract there is lifetime warranty. We are still paying their outside for our turf, about $30,000. It appears they are no longer in business but we received no information about this from them or were told who is taking over our contract for warranty/repairs or any further needs. We have tried calling every number and contact we had and there is no answer. We have left emails and voicemails and no response. We were abandoned and we are not sure what to do from here. Please help!

    Tough Turtle Turf is NOT a BBB Accredited Business.

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