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Business Profile

Bail Bonds

The Bail Hotline Bail Bonds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bail Bonds.

Complaints

This profile includes complaints for The Bail Hotline Bail Bonds's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bail Hotline Bail Bonds has 9 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2023, I paid Bail Hotline Bail Bonds $****** on my Chase Credit Card. The next day (11/12), a transaction fee of $30.00 was charged to my credit card. When I agreed to pay the $600, the gentleman said only $600 would be charged to my card and he would send me the link to pay the money. So, I entered the credit card information and the amount of %******. The next day, November 12th. I called the agency immediately about the fee because ***** told me the Bail Bonds company submitted the amount as a cash advance and not a credit card charge and I needed to call the Bail Bonds company. An employee put me on hold and transferred me to the supervisor, ***********************, **************** instructed me to email him a copy of the Chase statement showing the transaction fee and I did. After receipt of the email, he emailed me back saying "Will Do". I waited 2 days for the refund credit. No refund. I called several times to discuss the refund, but they would hang up the phone once they realized it was me. Then, I called from my sister's phone and they answered. I told the employee that I was going to file a complaint with the BBB, and he stated "you don't have to go that far, we will take care of it." No refund. So, I emailed **************** informing him that I was going to file a complaint with the BBB and any other agency that regulates his business if the credit was not done in two days. As of this date, no refund to my account and no contact from the company. The real issue is that the company did not tell me they were going to do a cash advance, then I would have said NO./

    • Initial Complaint

      Date:10/23/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THEY ARE HOLDING THE ***** TO MY VEHICLE AS LEIN HOLDER AND HAVE NOT RELAESED MY ***** AS THEY WERE TO HAVE RELEASED ***** OVER A YEAR AGO. NEED MY ***** CLEARED SO THAT I C AN SELL THE VEHICLE. WAS PROMISED THAT IT WOULD BE DONE AND STILL NOTHING. I HAVE TRYED TO CONTACT THEM AND KEEP GETTING THE RUN A ROUND,

    • Initial Complaint

      Date:08/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I and my partner are customers of bail bonds hotline and we have been unable to setup a monthly ACH payment transfer so we subtract the worry of missing payments and being stalked by a bounty hunter. Please assist with our issue as we appreciate the company and their services but the management must have something against customers because they are aware of our interest in making payment to the company but has failed to see through to the sufficent setup and other payment methods such as collateral has been unavailable to us but we have that option as well. Please help resolve this subject. Bail hotline accounts : 1******* and 1****** With sincere thanks, E*** ** ******

    The Bail Hotline Bail Bonds is NOT a BBB Accredited Business.

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