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Business Profile

Bowling

Bowlero Riverside

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    07/26/2024 Paid on line and had reservation for 7:30 p.m.4 people 1 hour 1/2 to play Took us to lane 5, was trying to play but had to keep resetting the button. This went on for 10 minutes. Then the manager moved us over to lane 6. Played on that for about 25 minutes when everything on the screen got wiped out and it was trying to reboot for 10 minutes when they once again moved us over to lane 7 now. By that time it was 9:00 p.m. and we had to go. So we basically lost 30 minutes or so of play time. The manager offered more time but we had to leave. She said to contact corporate office. I'm not rich, I paid ****** and I would like a refund. The whole situation was upsetting and embarrassing. We have a friend who was on leave from the coast guard and I wanted to treat him to something fun. And everything went south. They kept trying to offer free passes but I just wanted my money back at that point.

Bowlero Riverside is NOT a BBB Accredited Business.

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