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Business Profile

Collection Systems

Nationwide Credit & Collections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

This profile includes complaints for Nationwide Credit & Collections's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nationwide Credit & Collections has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because the collection agency is attempting to collect a debt that is already under an active and current repayment plan with *****************. I have not missed any payments and have consistently paid by the due dates as agreed upon.On May 5, 2025, I spoke with ***** at *****************, who confirmed my account was in good standing and removed the account from ********************. However, on May 9, I was informed by ****** (also from ********) that the account had been placed back into collections, despite the repayment agreement. She took steps to remove it again. Later the same day, I spoke with ****, who confirmed that ****** had successfully removed the account from ******************** again and that the repayment plan was still valid.All three representatives at ******** have confirmed that my payments are current, there is no breach of the repayment agreement, and that I should not be in collections. Despite this, the collection agency has continued to pursue the debt. When I contacted the collection agency, they told me to call Parkland again, claiming they are only trying to collect based on the information they receive. This circular communication has caused unnecessary stress, confusion, and the risk of credit damage.I am requesting that the collection agency immediately cease all collection activity on this account, confirm in writing that the matter is resolved, and ensure that no negative credit reporting results from this error. This is a matter of honoring the original repayment agreement and protecting my rights as a consumer.

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: CREDIT COLL ACCT #: ***. ******** $579.00/$579.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Nationwide Credit & Collections is NOT a BBB Accredited Business.

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