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Business Profile

Consultant

Raymond Ortega Fire Consultants

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Raymond Ortega Fire Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raymond Ortega Fire Consultants has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired *** to install new sprinkler heads in my home. He quoted the job at $600, and required a deposit of $240, which I sent to him via Venmo on 2/17. *** cancelled and rescheduled the job multiple times. Finally, he arrived at my home to complete the project, only to then state that he did not have the proper tool. He took one of my sprinkler heads with him to go to the shop or store and obtain the correct tool. He never returned. Since that time, we have called and text Ray many times to get the deposit - and sprinkler head - back. When we connected with ***, he told us that his father had passed away, and it was obvious that he was going through a hard time. We waited a couple weeks before reaching out again. *** connected with us and told us he would be returning our money and deposit the next week, but then never showed. After texting and calling him a couple times, he told me via text on 5/17 that he would Zelle me my deposit on Friday of that week, but didnt. Since then, I have Venmo requested him and sent him my QR codes for both Venmo and *****, but he has not responded, called or text back or returned my money for the work that he did not complete.

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We Paid $48369.38 for a job at our restaurant (**********) from Raymond Ortega Fire Consultants for a lot of exhaust fan and hood work that was never completed. When reaching out to ******* we were ignored or told her would call us back, which also never happened.

    Raymond Ortega Fire Consultants is NOT a BBB Accredited Business.

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