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Business Profile

Mailing Services

The Ups Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 12, I visited this *** location. I advised the agent that I needed to ship a package. I communicated to her multiple times that it was fragile and that it needed extra extra care and special packaging. The associate packaged my package which can be seen I camera footage if I pursue legal action where they can see her do that. I paid for my package, now I received notification my package was damaged and *** disposed it without my consent. I called the location and spoke to the manager. She said there was nothing she can do. She didn't even look at camera footage, speak to employee, she had no desire to help ne fix my issue. I am demanding a refund for the shipping cost for the package they did not fulfill , as well as the $279 for the crystal **** they damaged. Now, I have started calling again to request my receipt and my call was blocked by the business.

    Business Response

    Date: 04/10/2024

    Please see attached.

    Customer Answer

    Date: 04/16/2024

    When I went to take my package the line was out the door and I requested that my package be specially wrapped by *** reps but the rep told me that it was fine that way it was. Employee Rcpt ****** please see attached 

    Business Response

    Date: 04/19/2024

    Customer refused ********************** packaging even though it was breakable. So on shipping document the store associate put a note saying "send as is". The store associate warned the customer that it could break during shipping, but the customer still refused ********************** packaging. The package got damaged during shipping and *** did not reimburse her because it was not store packaging. Store does not reimburse when *** denies the claims. Refund comes from *** only.!!!

The Ups Store is NOT a BBB Accredited Business.

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