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Business Profile

Mailing Services

UPS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband lost his birth certificate and we ordered it and has been in UPS possession since ship date of June 11. It arrived in ********* on June 12 and I received a text notification that it would be delivered on June 13 and required signature. On June 16, I filed a claim and requested a return call and an update. It is now the 19th and no resolution. No update form UPS. This is a legal document that is needed and they are withholding it. Please see attached.

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 1, 2023 Walked in to UPS store to return **** cable boxes and other wires. I gave the girl my paperwork she scanned my paper and items. Asked her if I needed anything she said no I can track it with my account number on my paper. I received my bill Im getting charged with late fees and for equipment. I spoke to **** they said that I need a tracking number. I told them when I went to UPS. The girl did not give me a tracking number. I was told I did not need one. They told me I need to contact UPS I contacted UPS on August 29 spoke to manager *****, she said she would investigate the situation and give me a call back. She called me back and asked me if I remembered what the girl look like. I told her yes she was a young ***** ******** with black hair thats all I could remember she said, OK I will call you back. I never got a call back. I called August 30 around **** in the afternoon and spoke to *****. She said theres nothing really she can do she talk to the associate that help me she recalled the situation and her name was ******. ****** said she remembered that day and the printer wasnt working but wrote it on my paper, which didnt happen. I asked her what did I need to do next because Im getting charge late fees. They are unable to give me a tracking number. She said I can give it another week that they just sent out a bunch of boxes for **** but I told her I went to your business on July 1, it shouldve been already sent out. They cant help me, Im getting changed late fees and equipment fees for something that I returned. I called corporate spoke to **** he was very nice, he said he will try and help. But most likely not much because I wasnt given a receipt.

UPS is NOT a BBB Accredited Business.

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