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Business Profile

Pest Control Services

Gopher Patrol

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used Gopher Patrol on and off for a number of years - depending on gopher activity. I called them on 6/11 and it was explained to me that due to changes in their billing, they say they have changed their address for billing which has resulted in 4-6 week delays in processing payments. Due to issues with billing I cancelled my service and requested the outstanding balance - reported as 123.20. I mailed that amount on 6/11. On 6/18 I received a notice from a reported collection agency for the amount of 123.20 (ARM Solutions Inc. PO Box **** ********* CA *****-****). Called Gopher patrol whose voicemail reported that they only take calls M-F. 6/20 called Gopher Patrol who apologized for the error and would have their billing department call me in 24 hours. 6/21 - no return call. I logged in to their customer portal and paid with a credit card the outstanding balance of 123.20. Checking later that day they also cashed my check for 123.20. Called ARM on 6/22 and a message says this is a bill collector and hangs up. Tried the number twice with the same result. 7/5 received another letter from ARM, more threatening than the last. 7/6 Sent a written response to the ARM letter using their provided envelope stating to stop the harassment and refund my balance of 123.20. Please note the ARM form simply goes to the Gopher Patrol address in Corona. I have legal services with my work, and I will be reviewing monetary remediation beyond the amount they owe me of 123.20. The cancelled check and credit card receipt can be provided if needed, as well as the top portion of the threats sent by ARM.

    Business Response

    Date: 07/14/2022

    Mr. ***** *****, 

    We apologize for the inconvenience this has caused you. Rest assured that this is not the manner we conduct business here at Gopher Patrol. We have worked diligently to get this issue resolved for you and will make no excuses for the time this has taken. We do value you as a customer and we have taken steps to refund you. A refund was processed today. You can expect it to hit your account in 3-5 business days, depending on your bank. Once again we apologize for this taking this long. We have discussed this with the new AR manager to assure this type of task not pend for this long.  Please feel free to reach out to us with any other questions or concerns.

    ******* *********
    Gopher Patrol, Ops. Mgr.
    ****@gopherpatrol.com
    ###-###-####

Gopher Patrol is NOT a BBB Accredited Business.

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