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Business Profile

Pool Contractors

Pro Rank Pools
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Pro Rank Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pro Rank Pools has 2 locations, listed below.

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    • Pro Rank Pools

      Riverside, CA 92504-1571

      BBB accredited business seal

    • Pro Rank Pools

      PO Box 51623 Riverside, CA 92504

      BBB accredited business seal

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Leland W

      Date: 11/07/2023

      I had a very negative and disappointing experience with Pro Rank Pools. Everything started off fine and we scheduled an appointment for ****** to come out to review my pool and deck area where I wanted to have work done. ****** measured the pool and deck area and a few days later he sent me a cost estimate for the work. I was also in the process of getting other cost estimates and conducted a great deal of research on cost for replastering, coping, tile and deck work. I compared Pro Ranks estimate to others I received and they were no frills and came in at a reasonable price. I called ****** and let him know I wanted to go over his proposed estimates and see if we can get some reductions. We scheduled a time and when ****** showed up, we went over each line item and I went over my research for each task and questioned the pricing quoted. I explained to ****** what I thought was a fair and reasonable charge per sq ft and linear ft based on my research. ****** agreed to bring the cost estimates down and gave me his verbal commitment. I asked for a revised cost estimate for the scope of work per our agreement and ******'s verbal commitment on reducing the price. After a few days passed, I didn't hear back from ****** and I texted him and left him several messages. ****** didn't respond to my texts and phone messages. I finally was able to reach ******, he picked up the call and said he was working on getting pricing from his subs and will get back to me soon. I again waited but didn't hear anything. I finally sent a few more text and called ******. He finally answered and advised me that he couldn't honor the price he committed to and now saying he already discounted the price quote. Keep in mind that ****** never mentioned to me that the price was discounted nor was there any reflection of price discounts in the written estimate. I told him I was disappointed that he would not honor his verbal commitment in the price to perform the work.

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