Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HORRIBLE CUSTOMER SERVICE AND MY FLOOR LOOKS TERRIBLE.
  
  
  I would not suggest it to other people.
  
  
  This company is difficult to work with. The owner caused a litany of issues. I went on their website and they wrote, "For a stress-free claims process, all restoration Solutions works with your insurance to help manage the insurance process and paperwork." I am letting everyone know that this is completely untrue. They don't work well with insurance, and if they don't get their money quickly for the insurance, they will hound you to keep contacting your insurance adjuster.
  
  
  Beyond the difficulty with insurance, All Restoration Solutions did a very poor job in my bedroom and hallway. The flooring started coming up within the first week. I brought it up to the owner, who offered to fill it in with caulk at first. He is refusing to fix his poor job, only giving me excuses and saying that the work they did is not as bad as I think. The owner then got frustrated and quit another job we were working on. I was starting to show concern because of how the first project was being handled. He said we should go our separate ways during a flooring consultation. He is still expecting 20% of that job, even though he quit, and he is refusing to re-do that poor job that he did in my bedroom and hallway.
  
  
  Here are some photos of my hallway. He said that some people would not complain for the work he had done and I was expecting too much.

  Business Response

  Date: 06/16/2023

  Dear **** *****,
  
  We appreciate you reaching out to us with your concerns about our customer service and the quality of the flooring job. We understand that you are dissatisfied with your experience, and we would like to address your points to ensure clarity.
  
  Regarding our claims process, we apologize if there was any confusion or inconvenience caused. Our intention is always to assist our customers in navigating the insurance process. However, it seems that we did not meet your expectations in this regard. We value your feedback and will review our procedures to improve our communication and support when working with insurance companies.
  
  Regarding the recent dispute concerning the insurance claim project in the same address, we understand that you have chosen to terminate our services and pursue an alternative approach due to a disagreement regarding the allocation of funds for the acquisition of essential materials. We sincerely apologize for any potential misunderstandings that may have arisen throughout this process.
  
  Regarding the flooring issue in your bedroom and hallway, we sincerely apologize for the inconvenience this has caused you. Our aim is always to deliver high-quality workmanship, and we regret that we fell short in your case. We understand your frustration and acknowledge the problems with the flooring as depicted in the photos you provided.
  
  However, it is important to note that the flooring issues may not be entirely our responsibility. We would like to investigate the matter further to determine the cause of the problems and find an appropriate resolution. We kindly request your cooperation in allowing us to assess the situation thoroughly.
  
  We genuinely appreciate your feedback and would like to find a satisfactory solution for you. We will contact you directly to discuss the situation in detail and work towards resolving your concerns. It is our priority to ensure your satisfaction as our customer.
  
  Thank you for bringing these matters to our attention. We appreciate your understanding and cooperation as we work towards a resolution.
  
  Sincerely,
  All Restoration Solutions Inc.