Complaints

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• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for services in full with advanced car stereo. It's been over a month I've brought multiple vehicles to their shop. Spent a lot of money there. The owner thinks the payments will be reversed because the bank automatically opened a claim because of the purchase amount. It has been rectified and confirmed its a valid transaction that will not be reversed. He then filed a title lien on my truck, after the banks claim investigation was completed and confirmed the payments were authorized. The work has not been completed and he has been paid in full for services in advance.He know stated he is going to reverse all payments so the lien is valid making it to where I owe money. He is refusing to give me my truck (the work has not been done) and is saying I owe a significant amount of money even though he was paid up front. Someone else paid for me and that shouldn't be an issue. It was authorized. Now he is saying he's going to reverse the money after he already filed this lien so the lien is now valid. Everything on the title lien is false. He claimed an amount of storage fee that is non existent the amounts and dates are all wrong. It is a fraudulent claim he filed. Now he wants to reverse my payments and say the lien is valid after he fraudulently placed this lien. I just want my truck back but now I have to file a lawsuit and go through all this extra stuff to get back my truck that was wrong frilly taken.

  Business Response

  Date: 02/13/2025

  After receiving a call from **********************************, we immediately investigated the matter. ***** Fargo informed us that the cardholder did not recognize several recent charges. Upon reviewing the transactions, we noticed a discrepancy in the namesour records indicated that the cardholders name did not match the customers name.
  **************** classified the transactions as potentially fraudulent, and we promptly contacted local law enforcement and filed a formal report. Upon further investigation, we found that **** ******** and ********* had signed on behalf of *. *****, which had not been caught by our associate at the time of purchase.
  Our company policy requires the cardholder to be present when using a credit card to sign the charge slip. This policy was not followed, and after discovering the issue, we issued a full refund for all purchases made using B. Patels credit card.
  Before issuing the refund, we spoke with our customers, who stated they had permission from the cardholder to use the credit card. However, when we requested to speak directly with the cardholder, we were told she was unavailable in *****. We also requested a copy of the card and ID for verification. We received an email from a Gmail account matching the cardholders name, but it was odd that both ********* and **** responded. Despite several requests, no ID was provided, only the credit card.
  At this stage, the liability is too significant to proceed without proper verification. The refund has been issued, and we request payment for the products and services rendered via a valid method. This includes items for the ***** Silverado and ****** Tundra, as well as the product that was taken without installation.
  We have saved all relevant video footage to support our claims. A lien has been placed on the vehicle until full payment is received. Please contact us with any questions or to discuss a resolution.
  

  Customer Answer

  Date: 02/16/2025

  ** & local police departments investigation was determined transactions were valid & authorized. No payments have or will be returned. the bank stated no refunds will or can be accepted for this CHECKING account. The refunds were rejected & sent back to advance stereo. They still have all payments this includes advanced payments & labor that wasnt completed. Over 20k they are claiming owed, they havent completed or even started work on my truck. How can you charge for a service you didnt do & already been paid for? I received a fraud title lien notice from ***** **** REM cyber compliance solutions, the owner of advance car stereo. Everything in the notice is false. I spoke with the *** and their title company. Both confirmed there is no active lien on my vehicle. He is holding my vehicle illegally. All payments have been made and he didnt complete the services paid for. The *** & BAR are both opening an investigation on ***** **** advanced stereo. The invalid lien he sent had no option to respond, every charge he claimed owed was false. He added fake storage fees & charges arent specified. I have asked them multiple times for an itemized list of charges and they refused to provide any details. The receipts only have a total $ amount no info on what product or charge it was for. This is a violation according to BAR. he tried filing a lien prior to attempting to send back refunds or completing work he was paid for. ***** then told me he is going to reverse all payments to make the lien valid. that is fraud and unethical. now a lawsuit will be filed against ***** **** advanced car stereo. to get this rectified return my truck, do not complete the service already paid for and we go our separate ways. Restitutions & findings from the *** & BAR will be added to lawsuit. I have a 3yo disabled son who I tend to fulltime and now I dont have any transportation for us since he stole my truck. 

  Business Response

  Date: 02/16/2025

  We have made several attempts to resolve this matter directly with the client, but these efforts have been unsuccessful due to the client's erratic behavior, which has hindered productive communication. The issue involves the client using a third-party credit card and signing on behalf of the cardholder, which violates our company policy. Work was completed on the clients ****** Tundra (their second vehicle) and Chevrolet truck, and the client also purchased several items that were not intended for installation.
  Despite our efforts to communicate with the cardholder, the client has prevented us from speaking with them and has refused to provide identification. Our only solution is for the client to pay the outstanding invoices using a valid payment method in their own name, not someone elses.
  This situation may involve fraudulent activity, and we have involved law enforcement for investigation. A legally binding lien has been placed on the vehicle. The client has visited our location multiple times, displaying aggressive behavior and refusing to discuss alternative resolutions. Law enforcement verified the lien and advised the client to seek legal counsel and stop harassing our employees.
  There are also concerns of identity theft, as the client has unauthorized access to another individuals credit card, and has claimed the ability to contact the bank to obtain details about the account. Additionally, they have sent emails from an address bearing the cardholders name, raising concerns of unauthorized access to the cardholder's personal information.
  Given the gravity of the situation, we are proceeding with a criminal investigation and will pursue charges to the fullest extent of the law.