We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stamp Collecting

Riverside Stamp and Coin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stamp Collecting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/15/23 went to Riverside stamps and coins to sell some family family heirloom coins. let them know she was coming ahead of time to make sure they were taking sales. They used that information as a set and actually robbed and stole the coins . Another man in the shop took the coins and left, and the owner said, “what coins, you didn’t give me any coins”

    Business Response

    Date: 04/21/2023

    ****** ******** 

    **** ****** ********

    A women ****** ******* enters coin shop with foreign coins- not silver and face value quarter & some pennies puts them on the counter and when offered 50cents for foreign and told to spend the quarters & pennies she sloops them up and puts them in her purse on video. A collector asks to see the Carson city dollars that we have had in our shop on display for 2 weeks we have customers that can verify that. ***** took them out of tubes in display case and priced that at $100 and $300. The customer took the dollar for $100 and paid *****. She asked him to see the coins he bought and he showed her. He took the coin & left closing the P heavy security door behind him. When he did that she started yelling that ***** stole her coins. Called the police we had it all on video but couldn't down. We had a friend get the video and gave it to the police. they concluded that we were not at fault. She put the video on tiktok and other social media. My husband got death threats and threats to burn down the shop from mostly women all over the country. We have good customers from all races we don't discriminate because of race. This was a total false claim and lice report. We paid people to stay at night to watch parking lot and store for fire & vandalism. If you ever let a complaint from ****** ******* again investigate her. She lost us over $400 to protect our property. I am going to show her picture to other coin dealers so it doesn't happen to them. 

    Customer Answer

    Date: 04/21/2023

     I am rejecting this response because:
    The video showed you out of frame. All the important details were intentionally out if frame. If you look at all of your reviews from years and years ago, they have similar claims of theft. They are calculated and know where to hide to keep the details out of the frame of the camera. It doesn’t make sense that hundreds of people are lying saying you have stolen from them, if that’s not true. You can play the victim when you are the criminal. The proof is in your history with the city and your customers 

Riverside Stamp and Coin is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.