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Business Profile

Valet Service

Black Diamond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28, 2023, I ordered a pair of gloves and a harness (Order Number: ******) from Black Diamond Equipment, Ltd.'s website (https://www.*********************.com/en_US/). On May 29, 2023, I ordered a backpack (Order Number: ******) from Black Diamond. After receiving those two packages, I applied for the return of the gloves from the first order and the backpack from the second order according to their return policy.
    On June 14, 2023, Black Diamond emailed me the two Return Authorization (RA) Numbers (RA Number ******; RA Number ******) according to my return application and asked me to send the returned goods back to their address. (Black Diamond Returns **** ***** **** **st Salt **** ***** ** ******. On June 16, 2023, I used UPS to mail the two goods back in one package (UPS tracking number is ******************). I tracked the package and found that Black Diamond received the package on June 20, 2023. According to Black Diamond's return policy, once they receive my package, the return will be processed in 7-10 business days.
    On July 9, 2023, I emailed Black Diamond ([email protected]) and inquired about the return process, but no reply. On July 14, 2023, I emailed Black Diamond again, but still no reply. I called Black Diamond (1-************* *************** last Thursday and Friday, but their phone was closed. I called them this Monday again, I waited for 15 minutes, but still, nobody answer the call.
    It's almost one month since they received my return, but I still have not received the refund, even a return processing email. I tried to contact them, but no response. I want to get my refund back immediately! Hope BBB will assist me and protect my customer right!

    Business Response

    Date: 07/25/2023

    As stated in the complaint, customer has the complete wrong business. She is filing a complaint against Black Diamond Equipment, LTD, which is not affiliated with Black Diamond Valet whatsoever. We do not sell any products. This is all incorrect. WRONG BUSINESS.  Please remove this complaint. 

Black Diamond is NOT a BBB Accredited Business.

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