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Business Profile

Water Analysis

Quality Water Testing USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Analysis.

Complaints

This profile includes complaints for Quality Water Testing USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Water Testing USA, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These salesmen keep harassing me and my wife leaving their notes on my house under the guise of providing official water testing. They try to force my locked screen door open to leave their notes on my door. I need them to stop coming or I will contact the police for harassment and littering.

      Business Response

      Date: 12/19/2024

      We are very sorry for the inconvenience caused to you! You will not be contacted again.

    • Initial Complaint

      Date:10/18/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ******

       

      Business Response

      Date: 12/19/2024

      We are very sorry for the inconvenience caused to you! You will not be contacted again.

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A man came knocking on my door at about 7:30 pm (CST) and said he was looking for my husband. He said that they the company had been calling him and that he was sent out to physically since he wasnt able to make contact with him by phone. He said he was there to speak with him in regards to water treatment for our home, and handed me a slip that said Sorry we missed you, with my husbands name and address on it. He asked me who I was, I didn't disclose, and he never stated who he was or who he was with. The name of the company is on the slip, and that's what led me here. I mentioned that to my Dad, since I found it to be strange, and he told me that the same man I described had stopped at their home too about 8pm. The man told him that he was looking for my husband, and that it was in regards to water treatment and asked what my husband does for a living. When I mentioned it to my mom, she told me that a woman had gone by, about a week ago, looking for him too. This has SCAM written all over it; they need to leave us alone.

      Business Response

      Date: 06/24/2024

      We are very sorry for the inconvenience!  You will not be contacted anymore.

    • Initial Complaint

      Date:09/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salesman came to door clearly marked with No Soliciting sign. He left a note to call ASAP and just listed Homeowner as the name. The note was left directly next to my no soliciting sign. I saw a very similar complaint about this same company from just two months ago. BBBs response was that they didnt see the sign and were sorry. I think this company doesnt care and will continue to do this.

      Business Response

      Date: 10/03/2023

      Hello Sr.

       

      As I mentioned in my previous response, we are very sorry to hear about this issue, we apologize for the inconvenience.

      The salesman assured me that he will no longer stop by your house, he left the notice by mistake, he did not pay attention to the No soliciting sign since he was in a hurry.

      Thank you for your understanding!

    • Initial Complaint

      Date:07/19/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solicitation at house, front door clearly has "no solicitation" sign posted. Left note asking to contact asap at ************ with previous homeowner's name listed.

      Business Response

      Date: 08/03/2023

      We are deeply sorry for the inconvenience, the peddler who left the notice at your door assured us that he was in a hurry and did not pay attention to the sign.

      It is not going to happen again.

      Thank you for your understanding!

    Quality Water Testing USA, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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