Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract with **** with Help Your Home on Oct. 17, 2024. They were to do exterior painting, stucco repair, patio paint replace wood, gates. On Oct. 22nd their people came. They started out with stucco repair, it was ok. But after ****** their painters took over the job everything I wanted changed. My vision of how I wanted my house could not be done that I agreed to. He changed everything. No sand blasting on the bricks, no varnish on wood, they said I had to change colors. Everything was manipulated and was done their way. When I pointed out something that was done, ****** said it was fine. The few fascia boards they replaced were put on poorly, nails, chips, broken *****, boards, uneven, not stable. ****** painted the ***** when I told them I wanted varnish. So it could not be done. They painted the patio and did not replace rotted wood. They hammered fascia on rotted wood and made it worse, the wood is soft with holes. I tried to complain and no one ever returned my call from the office. *******, that handles paint samples said he was in charge. They wouldn't give me the names of anyone. When the fascia was done, I told ******* no paint until it was fixed.Thats when he said he would talk to his higher upper. I told him to call him now. That is when I finally spoke to a *****. These people treated me awful. They didn't listen to anything I said or did anything that I wanted done. I had put reviews on **** on their ****** and ******** location. I sent letters to these two locations that were returned. Their *************** now shows permanently closed. I offered to pay them ********* which I thought was more than fair considering all the damage on my home. They want *********. Now, they have threatened a mechanics lien and want ********* from the loan. I would like this resolved as soon as possible. Thank you. I have the contract, letters, cert letter receipts and the letters that were returned. I also have 140 pictures total which I can send later.

  

  Business Response

  Date: 12/11/2024

  We met with ***** in person yesterday and went over all of the corrections we will fix for her. We also offered a couple of discount options for the mistakes that were made along with fixing them. We are waiting for a response on which route she wants to go on the discount options we provided. 

  Customer Answer

  Date: 12/14/2024

  This new information and price adjustment must be in writing.  They are willing to come back and work but their workers are unqualified for the job. This is why, I am requesting, if possible a new crew that is qualified.  They will not let me speak to the owner, saying this person doesn't get involved, yet they, *****, are on the phone talking to this person back and forth while we are discussing this poor quality of work.  This is ongoing and I don't see any resolution as of yet. Thank you.

  

  Business Response

  Date: 12/30/2024

  We corrected all issues on the job. The customer ***** is now satisfied with the work that was done.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A request through swgas.com we scheduled an appointment for a quote, on February 8,2023 ********************************* the salesman showed us the windows and did the measurements of 9 windows 1) sliding door. He sat down, gave us a price, he submitted the credit application, he told us that he tried different companies but we couldnt get approved, he then said wait I got it approved.He gave me a link in English, I can only read Spanish, to Sign for the loan, he explained that the finance explains everything before any transaction gets approved or move forward.The finance department did call ********************************* phone and as soon as he picked up, she proceeded to tell us the phone call was going to be recorded. We agreed, my daughter ***************************** requested for the phone call to be put on speaker, which ********************************* quickly did, as the finance department was going through the process of the loan, when the amount and payment didnt match to the one I agreed, I suggested to the finance department to cancel the transaction, ********************************* asked the finance department if she can get a better discount, she responded to him, saying No, She doesnt qualify for financing, the only way she can get the windows approved is by adding it to the house property taxes.I again told them both to cancel all transactions, they proceeded to ask me, if i was sure you ***************** I said yes please, I do not agree, just cancel all transactions. She said , okay we will cancel the transaction, the call ended. ********************************* said Im sorry, I thought I could get you financed, I said Im sorry I waisted your day. He then answer dont worry **************** I get paid by the hour. I told him I would try to get a loan through my bank, he then wrote cash pending on the paper work, I will get back to him on. With many offers not accepted, 7 months later they didnt cancel transaction and a lien will be put on my house. Unlawfully dropped off 6 windows on the side of the garage.

  

  Business Response

  Date: 08/23/2023

  This customer signed a contract with us for the windows. We then measured and ordered them. She never called and told the office about a cancellation or signed our cancellation form agreement. The contract showed she was paying cash.  After the order came in she told us she had canceled. We have an approval for multiple finance lenders we work with for the customer. They wont go with either option. We even offered a substantial discount on the job since we have their windows that were custom ordered for their house. The customer wouldnt work with us so they were dropped off at the site.

  Customer Answer

  Date: 09/03/2023

   I am rejecting this response because:
  
  Im rejecting because this company is lies, transactions where cancel the same day, I spoke to the sales person and he remembers everything and said, that heard his boss talking about the order and he told him that the transactions where canceled, if this company went ahead with processing the order, its illegal and Im going to prove it. This company will pay for everything that will cost me to do so, making my 80 year old husband move 6 windows that were dropped off is so disturbing. This company is saying all windows where where made, what a lie, only 6 windows where dropped off and we have a witness. This company will not get away with your lies, or take advantage of me, saying one price then making me sign something in English then telling me the finance will explain everything before anything is processed is a scam, you think its okay to give a customer a price then the finance company gives you a totally different amount. Transactions was cancelled because I didnt approve or accepted anything this company offered trying to scam me.