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Business Profile

Auto Parts

Donut auto parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several parts from this store on Nov 1 2023. I received an invoice for $2,250 which I paid. After weeks I did not receive my order. I called and finally spoke to someone that said I need to pay $250 more to receive it. I refused and showed them my invoice the company had already sent me. They refused to send me items., saying they mis quoted shipping although the shipping costs were quoted at checked out I got a text message from **** an employee with the invoice and correct shipping. I told them to cancel the order. After not hearing anything I called back, they said its easier if we send you just one of the items and refund you the difference. I said thats fine. They refused then to do that and said you can buy the original order only with the extra shipping amount. I have text messages from the company through this whole process. They have taken 3 weeks cost me time and money and refused to send me me items.

Donut auto parts is NOT a BBB Accredited Business.

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