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Business Profile

Auto Repairs

Five Star Auto Repair & Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car only has ****** miles on it, and its almost 4 years old. I brought it in, last month, for a routine oil change. I was told that a needed a new cabin and engine filter. I decided the price was exuberant, and opted out. When I returned home, I notice my glovebox, wasnt in place correctly. When I checked, I found one of the k**** missing. After inspecting my car, I found the ****, under my passenger side seat. A few days later, after turning in my AC, I noticed a loud whistling sound. Again, my car is like new, and I never had that issue before. After doing some research, I read that can happen after an oil change, because it could be a blocked duct under the dash. A common issue after an oil change. I called them, and was told to bring it in. Well, I showed up a half hour before they opened, and when it was my turn, I was told it would be 30 minutes, and a charge of $89. I again repeated the issue happened AFTER an oil change. They agreed that they can do a diagnostics, and determine later if its something that was their fault, there would be no charge. After this conversation, they changed their time, and told me it will be 4-5 hours before my car would be seen. I do believe, they purposely damaged my car, when I told them NO to a new cabin filter. This was their fault. My air conditioner worked just fine, until they had my car. I want my car fixed, and because they are responsible for the damage, I should not be charged, and I should be a priority when I bring my car in.

    Business Response

    Date: 06/29/2023

    Hey *****,

    I'm so sorry about this issue. We pride ourselves on customer service and customer satisfaction and are always willing to make it right. I am happy to take care of this issue for you at no charge, the only thing I ask is you give us some time to squeeze you into our schedule so we can properly access the vehicle and fix the glove compartment issue. Please give me an email ************************ or a call directly at ************ to get you in and get this issue resolved. Thank you.

    -AJ

    Manager

Five Star Auto Repair & Car Wash is NOT a BBB Accredited Business.

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