We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

1st Home Security Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

This profile includes complaints for 1st Home Security Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

1st Home Security Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2021 I was forced to obtain a domestic violence restraining order against my ex. After several acts of vandalism at my home, the police advised me to get a real security service. I called *** (1st Home Security) and ordered a service from salesman *********************. On May 30/21, my ex broke in when I was not there, by removing a window and window casing. Annoyed by the ringing panel alarm, he ripped the control panel out of the wall and disposed of it. Due to the rural location of the home (**********), police response time from *********** was too long to be effective. The *** system did not secure the house, so I had no choice for mine and my children's safety but to leave. I sold the house on 7/15/21 and moved into an apartment, which did not allow a security system. I have been trying for a year to work this out with ***, for a year now they have been charging me for a security system that I don't have, at a house that I don't own or live in. I have called the sales rep numerous times who assured me he had taken care of it. I've called *** Corporate numerous times and get a different response each time, but no resolution. This isn't like I just changed my mind and wanted to break a contract, I am a domestic violence victim who had to flee the home because my safety was at risk. A customer sat supervisor at *** recently told me "That's between you, ***** (ex) and god, this is just business." The *** system never worked in that house and I feel deceived by the sales rep who knew my situation and still sold me the system as something that would secure the house. He lied to me by saying he would take care of the billing and had taken care of it, which he obviously did not do. Charging someone for a service that is not being provided has to be illegal? I need BBB to help me terminate this service and get my money refunded for the payments they have been charging me for the past year while providing no service. This company is disreputable.

    1st Home Security Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.