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Business Profile

Furniture Designers

North Bay Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/6/23 I purchased an ottoman from North Bay Furniture and paid $599.50 by credit card. It was supposed to be delivered in 4-6 weeks, but we did not receive it until 12/31/23. It was the wrong color and immediately returned to the store. The owner ("JB") stated he would get it re-manufactured in the correct color. The owner never responded to any texts, calls, or emails. Every time I wanted an update I had to physically visit the store. The owner dragged me along, delaying for months, stating he was still working with the manufacturer to get the correct fabric for the ottoman. When I visited the store for an update on 6/3/24, I learned that the retail location closed in May 2024 (eviction notice was on the door). I immediately began reaching out to the owner to request a full refund via text, email, voicemail, and ******** and Instagram messages. On 6/11/24, the owner texted I am unable to get the ottoman in the correct fabric. I will go ahead and issue a full refund. Finally on 6/25/24, the owner submitted a refund for $599.50 via Square, however the refund was reverted on 6/28/24 and never went through. On 7/3/24, I contacted Square, who reviewed the transactions and stated that North Bay Furniture cancelled the refund. I then made multiple attempts by phone/email/text/etc. to request a refund from the business. All my messages have been ignored. The business is not responding and I have no way to get the ottoman or a refund.North Bay Furniture promised to provide me an ottoman. I paid $599.50 for the ottoman, patiently waited for months and months, dealt with non-responsiveness from the business, and have now requested a refund multiple times. I did not receive the ottoman nor the refund. I am seeking a full cash refund from the business.I have evidence showing purchase receipt, texts, emails, ******** messages, and credit transactions showing refund was not received.

North Bay Furniture is NOT a BBB Accredited Business.

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