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Business Profile

Property Management

New Freedom Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My short term Vacation Rental used Freedom Property Management Company to find a tenant for me for 6 Months. I was assured that they would return my property in the same condition it was before the tenants arrived. This did not happen. The property was highly damaged and I have before and after photos. I had to clean and repair everything myself both inside and outside. They collected an $800 non refundable dog deposit, pet rent, plus a security deposit. I have received no help or offer of help in restoring the property to it's original state before two large dogs and all the damage they created , in some cases, permanent damage to the furniture, it will not clean, the yard, the holes behind the arborvitae, The plants chewed up, as well as the replacement of the bark, the grass lawn need reseeding. Inside the nicks and paint damage, the outside of the vinyl siding scratched.

New Freedom Property Management is NOT a BBB Accredited Business.

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