Complaints

This profile includes complaints for K. Hovnanian Homes/Northern California's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  K. Hovnanian Homes/Northern California

  3721 Douglas Blvd Ste 150 Roseville, CA 95661-4244

  
• 

  K. Hovnanian Homes/Northern California

  1375 Exposition Blvd Ste 200 Sacramento, CA 95815-5115

  
• 

  K. Hovnanian Homes/Northern California

  Oakland, CA 94607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three months ago I opened a ticket to fix a leak that was coming from my master bedroom window. After a few weeks they came and said it was "Wind driven Rain" I said no way and ordered a water test. They came out a week later and did a water test. Determined there was clearly a fault in the window when water came ******* in. A few days later they put plastic to contain dust and opened up my wall inside to see if there was water damage. After that another two weeks goes by they come and take off the front panel around the window and find the problem. Cracked window lip that they s**** in to set it. The workers asked if they could leave multiple 6x10 panels and wood at my house. Said they'll order a window and be back to fix it in a week. After about 15 phone calls and 8 weeks later still can't use my master bedroom, still have plastic and an open wall, still have all their stuff in my garage and no one will give us any answers.

  Business Response

  Date: 05/13/2025

  Please see attached for our response.

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment and frustration with the recent experience I had with KH Homes sales team regarding the property located at ************************************************************** provide a brief overview, I had been in communication with KH Homes sales team who confirmed that my offer of $470,000 for the aforementioned property was accepted. I was reassured that the contract was being prepared for my signature. Trusting in this information, I proceeded to take necessary steps, such as having my credit report run by multiple lenders, to ensure that everything was in order for the purchase.However, after two days of waiting and numerous follow-**** I was shocked and appalled to learn that K Hovnanian Homes had accepted another offer for the property. This sudden change, after leading me to believe that my offer had been accepted and the contract was in the process of being finalized, raises serious concerns about the ethical conduct of your sales team.As a loyal customer and a prospective K ********************** homeowner, I find it deeply troubling that I was kept in the dark and led to believe that my offer was secure, only to be informed later that the property had been sold to someone else. This not only constitutes a breach of trust but also calls into question the integrity of the sales practices employed by K Hovnanian Homes.I am left wondering whether my trust was exploited to leverage a counteroffer from another party. Such actions are unacceptable and reflect poorly on the reputation of KH company.I urge you to thoroughly investigate this matter, provide a detailed explanation for the sudden change in decision which seriously disturb me mentally and end up causing multiple unnecessary credit runs on my history. As a concerned customer, I expect transparency, accountability, and a resolution that reflects the values of a reputable and trustworthy company like K Hovnanian Homes.I can provide all evidences up on request.

  Business Response

  Date: 12/22/2023

  ****************** is a current homeowner of ours who have purchased one a home from our River *****************. ****************** showed interest in one of our remaining homes at River Terrace as he currently has a home at this community. We have our final three homes listed with an outside broker who is representing K.Hovnanian Homes. He approached our broker and presented a below market offer in the hopes to purchase as an investment. We were not agreeable on the offer and advised him that if he was truly interested, he needed to come up on his offer. The home remained on the market,and we continued to list the home and show it to interested parties. During this time ****************** was still interested in and came up slightly in his offer and our broker engaged in the conversation. During the time we had another prospect who was interested in purchasing the home and offered full price, was prequalified, and ready to close in 13 days. We proceeded to go into contract with the new buyer. ****************** felt as if we agreed upon an offer however no funds or agreement was signed. He believed that in good faith we should have honored his offer. He proceeded to complain to our broker and our previous Sales Consultant who assisted him in his previous transaction. He later reached out to *************************, the ** of Sales via linkin with the same complaint below. I, ******* contacted him, listened to his concerns, and shared that we did not have an agreement and no money was exchanged. I did share that we had one home available and if he was interested, I would be happy to assist.He then proceeded with a below market offer. I explained that we were not interested in selling the home at that price and if he wanted to proceed, he needed to increase his offer. He went on to say that he was going to go above me and complain to the BBB. He has since voiced his concerns and opinions on ************ and has made negative comments on our Sales Consultants ************ posts. He has shared that he will speak negatively about us as a builder on various platforms. He has still been engaged with our broker and has continued to negotiate.  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:

  I was able to review the response from K. Hovnanian and was quite surprised with several statements made that were flat out lies, or over exaggerated truths.
  
  In the first paragraph **************** states, "we are diligently -- and have diligently worked -- to resolve his complaints". I being the affected party, would completely disagree. My first complaint was to the ***************************** Code Enforcement and Building and ******************* in July of 2021. During this time, the initial grading of the land behind us we being worked on and there was little to no **** management being implemented. Not only was our house, vehicles, personal belongings, patio, and entire street covered with multiple layers of ****, but also all of our outside furniture/padding was stained and had to be thrown away. I washed my house, patio, and other belongings to only find them covered with **** the next day. This continued for approximately one to two weeks. Furthermore, the **** is a fine **** which clogged our AC Condenser causing it to work even harder during the summer. Additionally, we lost several days of outdoor activities with our daughter so that she and us would not be inhaling all the ****. Due to there being no onsite center to contact the builders directly I was unable to speak with K Hovnanian directly. 
  
  The ***************************** advised me that they had contacted the Developer and that they would be contacting me to wash my house and offer any additional assistance. I never received any contact from K Hovnanian either by phone, email or, contact at my front door.
  
  In July of 2022, construction began again with additional grading and excavation of roads and service lines. Again, there was poor **** mitigation and our house was again pummeled with dirt and **** for the second year in a row. I was able to locate an office at the development and spoke with a *****, who nonchalantly, offered me two free car washes and the encouragement that he would get them to stop. However, **** continued to be spread over our neighborhood, our house, property, personal items, and vehicles. I contacted Air Quality Control for Sacramento County and through the pictures and videos I took cited the company several days later. Once the complaint was issued from AQC, I was contacted by ***** and provided a contact of ***** who actually kept me informed on the project and possible solutions for the **** that covered our property. During our conversations, ***** informed me that K Hovnanian would pressure wash our house when the excavation was completed.
  
  During this time, we learned our **** system was having issues and needed to be serviced. In ******************** response he stated, "Hovnanian responded by pressure washing his home, inspecting his **** system, paying to have his car washed numerous times, and taking measures to reduce or eliminate ****." Several statements he made are not true or exaggerations of the truth. 
  
  First, K Hovnanian did not initially pressure wash our house once the grading and excavation was completed, but instead waited April 19th of 2023 to wash our house. This is completely unacceptable to make someone wait nine months to rectify a complaint. 
  
  Second, K Hovnanian did not inspect our **** system, rather we had to hire ******* Heating and Air Conditioning to conduct an inspection/service of our ****. This money came out of our pocket, and K Hovnanian never had any of their technicians or **** contractors inspect our system. During the service, the technician advised we would need a new ****, and during the service he washed out our condenser which was full of **** **** and ******************* water ran out. Due to our **** being an older unit the technician advised he could not state that the **** needed to be replaced due to the ****, but stated the unit was unable to run efficiently and ultimately shaved time off of its service life. I contacted ***** with the information and he advised he would speak with management to try and find a solution. I was later contacted in October and was advised that ******** would pay me a sum of $250 for the inspection fee.  I believe if the life expectancy of an **** is 15 years and it died at 13 years it would be acceptable to have asked for the two years of life that we did not receive on the unit, which would approximately equal $2500. We decided not to push the issues asking for more money, in good faith that in the future K Hovnanian would assist us our ongoing complaint of damage/staining to our residence. Additionally, we did sign an agreement to not seek any additional money for the ****. At this time, I was told by ***** that they would be hiring a company to power wash my house and it would be done once excavation was completed. Over the next six months, I spoke with ***** several times, usually me having to contact him, and was initially told the cleaning would be done in November or December. It would take until April for the cleaning of the house to be performed, and at completion the technician advised me that he could not remove all the **** due to it staining the pain on the house and all the white trim
  
  Third, Merium-Webster Dictionary defines numerous as follows - numerous - Consisting of great numbers of units or individuals. We received in total four car washes for our vehicles in three years. We never used the car washes, because it felt like a slap in the face. We had multiple weeks and months where our vehicles were covered in **** either due to poor **** management and lack of **** control once the excavation stopped. Since our backyard faces into the wind, the newly uncovered baren earth was easily blown into our yard and over our house onto our vehicles. I find it not only comical, but insulting that **************** would use the term numerous since the average of car washes over three years is 1.33.
  
  Fourth, **************** said they were taking measures to eliminate or reduce ****. If that were the case, then I would not have had to contact Air Quality Control multiple times in July and November of 2023. During the excavation (July) of the residence foundations 15 feet behind our house we were again being covered in ****. I again contacted ***** and was put in touch with ***************************. After Air Quality Control contacted on site management as well as the contractor, new regulations were put in place to diminish the ****. In November over several weeks, we again were pummeled with ****, but this time not from the earth, but from the cutting of roofing tiles. I initially did not contact ***************************, due to a complaint made in September that had not been answered or resolved, but instead contacted Air Quality Control again. After multiple days of videoing and photographing the ****, Air Quality Control contacted the development and contractors about the complaint. I was informed the contractor would be cited for the violation. The tile **** was so thick at times, that my dogs would not go outside and if they did, they would immediately sneeze and go back in. I was outside photographing and videoing the violation, and had irritation and coughing due to the ****. Finally, an observation I made during the roofing process was that most if not all the contractors were wearing N95 styled masks while cutting the tile. A ****** search of OSHA requirements when working with tile products and the **** advised it is harmful and there are specific requirements to manage **** inhalation (see link ***************************************). Not only were we exposed to the **** for two weeks but our patio, child's play structure, entire backyard and even front yard was covered with the tile/silica ****. Now any time we blow off the patio, backyard, or front yard we will be re-exposed to the **** until it finally settles or is washed away.
  
  Finally, **************** stated, "We are also aware of ************** most recent complaint regarding the damaged wood fence and the movement of the playground equipment. Hovnanian has already addressed the playground, equipment, and has moved it back to its original position. Hovnanian also offered to fix the fence, but ********** rejected this offer. However, Hovnanian remains ready, willing, and able to fix the fence, and again offers to fix the fence at a mutually convenient time." On August 26, 2023, my child, wife and I were preparing to go and enjoy our backyard. We could hear the sound of heavy equipment being operated on the other side of the fence, and noticed once again **** being blown over our fence. We decided to go out anyways, and while my wife and child went into the backyard heard several loud bangs and crashes. At first, we believed it was just the equipment, then my wife noticed at least four fence boards that had been knocked off the bottom crossbeam of the fence. The space was enough for my child or dog to get and face or body part through where the now exposed screws could cut or injure them. At this point we inspected the entire fence and located a 1x2 inch wooden stake had been broken off from the development, pushed through our fence breaking a fence board, and pushing our child's small play house three to four feet from the fence where it originally was. Luckily, my child, my wife, nor any of my pets were in the play house or near the fence otherwise they could have been seriously injured from the piece of would or jarring of the play house. 
  
  My wife photographed the damages, and contacted ******, that very same day. We did not receive any contact from ******, and I had to call him several days later, and informed him of the damage and potential for injury. ****** and a new representative **** agreed to meet and observed the damage to the fence and the staining to the house. Both saw the damage and agreed that it was unacceptable and dangerous, and took multiple photos of the damage and residence. They advised they would forward the complaint up to corporate and would keep me informed of any solutions. **** and ****** did offer to reattach the boards, but I am able to do that since I own a drill. They did not ever move the play house back, my wife moved it back on her own. Furthermore, the contractor crew removed 1x2 board that was speared through our fence as if to remove it before **** or ****** could observe the item.
  
  I received several contacts from **** asking if the **** issues had improved, and if there were any additional complaints regarding noise or early starting of the work crews. I provided answers to his questions, and asked if he heard anything from corporate. He advised he had not, but assured me as soon as he was contacted, he would let me know. Weeks went by with no contact, I had to contact **** and ****** to try and get an answer. Most of the time, I would have to leave a voicemail or text, and would receive little to no response. In October, I was able to contact ****, he advised me he still did not have any response to our complaint and provided the contact information for a ***************** and advised he may be able to provide additional details. 
  
  I eventually was able to contact and speak with **** (approximately October 18th) but he did not offer any solutions. I checked back in on October 26th 2023, and received a response on October 27th, 2023 and he did not have any answers and requested additional information on dates of damage and photos. I provided the information that he requested. During our conversation, he asked if I had received any complimentary car washes and stated, "***** has maintained a constant lines of communication between us and the Fox family. We have also provided aid and financial support on many different occasions. We are trying our best to accommodate your needs. We appreciate your time and will provide additional updates when we have them, best regards." I argued that four car washes does not equal three years of issues, and the communication has been poor. Only several times did I receive regular communication and approximately 90% of the time I had to reach out multiple times to receive a response. The conversation ended with **** sending some canned language about compliance with the *****************************, Air Quality Control, and that they appreciated our constant support in the matter. I did not respond, and decided to wait and see if I would receive a response soon. I contacted **** via Text on November 10th, 2023 asking for additional information on our complaint and advising him of the **** complaint to Air Quality Control. I received the following text, "Please reach out to *************************** - I am no longer your point of contact at this moment Best regards,".
  
  I did attempt to contact both ****** and **** but was unable to reach either. I was finally able to contact ****** four days later to inform him about the complaints and send video of the **** from the tile. I was again informed there was no resolution to my complaint and several hours later was contacted by ****, who appeared to be calling me on his own. He asked a question regarding my complaint, and I informed him about **** not being a point of contact. At this time, **** responded and advised he was on the line. He informed me they did not have any answers were advised not to speak since it was in their legal department. Approximately one week later, I was informed that K Hovnanian would not be assisting in repairing the damage to our house, but would come out and reattach the screws to our fence.
  
  In Conclusion,
  
  I fully-heartedly disagree with ******************** responses to our complaints, and do not accept their resolutions at this time. I would request **************** and K Hovnanian to look at the totality of the circumstances from three years of **** damage, time lost outside, the damage to the fence, potential health hazards, not to mention lack of communication and mediation, to come up with a better resolution to all of our complaints. We are resonable people, who are being taken advantage of by a large corporation.
  
  I have attached as many photos as possible, but due to the numerous photos and videos we have taken I cannot attach all of them. If you would like additional photos, please reach out to me and I will get them to you.
  
  Thank you,
  
  ***********************;

  
  

  Business Response

  Date: 11/08/2023

  Please see attached for our response.

   

  Thank you,

  ***************************

  Business Response

  Date: 12/07/2023

  Please see attached.

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because: I will wait for their response since they are gathering supplemental information. I will accept waiting to hear back from them. That is all I accept.
  

  Customer Answer

  Date: 01/12/2024

  I am rejecting this response because: I again disagree. I responded to the BBB and they responded with they needed to gather more information. Since that communication they have to answered. This is totally unacceptable. 

  Customer Answer

  Date: 01/17/2024

  I am rejecting this response because:

  To ****************,

  after reading your response I do not believe you have done enough to try and rectify the issue. Over the past two years I have tried to work with ** Hovnanian speaking with multiple members trying to find a reasonable resolution. I find that your statements of being a prudent contractor and developer quite the contrary to what myself and others in the neighborhood have experienced. If anyone has been unreasonable it has been you and your company.

  Not once have I had you or one of your subordinates reach out to me to speak about the damages and try to come to some type of mediation. Instead I have been told they will do nothing or given unreasonable responses. What I wish to extract from you is a reasonable payment or repairs to our property. During my initial conversations with *****, I told him to come up with something reasonable regarding the staining to our house even if it was 50% of the cost (you supply the labor I will buy the paint or vice versa). Instead, I was not contacted for months and eventually just told no.

  I have made multiple complaints to Air Quality Control with several citations, but as you and I both know the only way they are typically issued is if the inspector can observe the violation. Due to reporting delays, and inspector traveling out most of the time they will not observe the violation. Instead they will speak with the contractors and the company which they did on multiple occasions. Further more, if you were a prudent and professional developer your site managers would be more inclined to observe the violations prior to them being reported and handle it on site. Instead after multiple visits by AQC the contractors still violated regulations. 

  None of my complaints have been unwarranted and have only regarded damage caused by the improper dust mitigation caused by your contractors. If you would like, I would be more than happy to speak to you over the phone or in person to discuss my complaints to find a middle ground. Unfortunately, I have been able to contact anyone at the ***************** and instead get a phone tree with no response. This does not sound like a prudent or professional company.

  Lastly, I believe all you are trying to do is stall these complaints as long as you can to hopefully complete the project so you do not have to address the actual issues.

  
  

  Business Response

  Date: 01/17/2024

  Good afternoon,

   We submitted our response to the BBB 12/19 for the record via email after receiving a case closure letter.  On 12/20 we received a confirmation of receival email along with a new case closure letter also dated 12/20. I have attached the response submitted as well as the closure letter received for your review.

   

  Thank you,
  Evy
  
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because: I reject this response. They said that warranty wont cover the floor because everything is installed correctly but the flooring is damaged. Thats the point of warranty. Water shouldnt damage luxury vinyl and the rep for then isnt giving me the inspections i have asked for.
  

  Business Response

  Date: 10/18/2023

  Good morning,

  Please see attached for our response to this complaint.

   

  Thank you,
  Evy

  Business Response

  Date: 06/07/2024

  Please see attached for our response.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extreme difficulty with repairs, dozens of inspections for the same issue without repair, continued inappropriate behavior from ********** Services Dzhemma, and shotty repairs done leaving my home in worse condition than before. The entire upstairs squeaked with each step due to unfinished work prior to laying the carpet. Upon inspection the repair was scheduled. The inspector told me we needed to move the furniture. ******* said let's try going around it first and if that doesn't work we will address it after. I specifically asked about the carpet seams. She said it would not be a problem.Carpet seams are awful! The vendor told me the only option would be to replace and we should have moved the furniture. ******* then said there was nothing we could do to fix it. I have been lied to by Khovnanian representatives. Part of the flooring issue contained the bathroom that also squeaked. After repair there was damage to the base of the tub and shower. I was told it would be repaired. It has been six months and still no repair. At this point ******* stated there were more dents then she knew about so I'm simply out of luck. In addition to this, I have had nine inspections on the downstairs flooring with no repair. The vendor technician, **** told me he did not understand what **** was doing. He knew what needed to be done and for some unknown reason, they are avoiding doing repairs. I would simply like my home complete. It was not when I moved in and **** promised to get it done. **** has over promised, under delivered and left me devastated over my new home. I'm hoping there is a resolution to this and it's unfortunate to have to go through BBB rather than be treated right.

  Business Response

  Date: 09/12/2023

  Hello BBB,

                     This complaint is a California address, and this is the ******** division, and we have no access to this address.  

  This most likely needs to go to California BBB or a more local BBB to have proper response. 

  Thanks,

   *************************
  K. Hovnanian ******** ********* ****
  O: ************ M: ************ 

  Business Response

  Date: 09/29/2023

  Please see attached response for ******** 20585949.

   

  Thank you,

  *************************

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because: The claims made in the letter are inaccurate. Mr. ************************ is simply a liar. My request continues that dust generated should stay in the work zone. This is commonly achieved by maintaining negative air pressure in the construction area and cleaning at the end of each day. Such simple steps are industry standard. If Hovnanian will not take responsibility for this issue, I fully intend to file a claim with small claims court.

  Thank you.

  
  

  Business Response

  Date: 09/29/2023

  Please see attached response for **** 20642924

  Thank you,

  *************************

  Business Response

  Date: 10/04/2023

  Please see attached for our response.

   

  Thank you.

  Customer Answer

  Date: 10/07/2023

  The latest Hovnanian response is a step in the right direction. However, Hovnanian continues to ignore the facts in this dispute and continues to refuse to take responsibility for this issue.

  Specifically, I am rejecting the Hovnanian response because Hovnanian continues to ignore the issue and  continues to place the blame on the homeowner:

  1. I never rejected the offer to repair the wall and door. My request was for Hovnanian, in writing, to take responsibility and full liability for any damage from dust in the house. The alternative would be for Hovnanian to offer me cash settlement and I would take responsibility for the repair.

  2. No matter what the resolution described in item 1 above, Hovnanian employee, ************************ owes me a written apology for his irresponsible attempt to intimidate me. Further, Hovnanian is to retain a homeowner advocate who is authorized to resolve similar disputes with homeowners amicably and respectfully.

  Unless Hovnanian adequately and respectfully address my concerns, I fully intend to pursue legal action in small claims court.

  Thank you.

  
  

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home from K. Hovnanian in May, 2012. During the first year inspection a structural issue had been reported.I was told that during the subsequent visit by K. Hovnanian specialist, it will be addressed.Its been almost 10 years and so far no one from K. Hovnanian has visited my home.I have made several phone calls and numerours emails in last two months, but no show so far. In fact, I was told that my 10 years is coming up and hence K. Hovnanian will do nothing. One of the, representative was too rude and not willing to listen to my case.We are expecting , K Hovnanian to honor the 10-year structural warranty.

  Business Response

  Date: 06/06/2023

  Good afternoon,.

  Please refer to the attached for our response.

  
  Thank you,
  Evy

• Initial Complaint

  Date:05/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is partially satisfactory to me. Some practices need to be changed.

  What is still a concern to me is the length I had to go to in order to find the contractor you used. You provided me the name of the company (which in this area, there are many) but refused to provide me with a point of contact. I had to call another construction site to help get the correct company out here. Just the office number of the correct contractor would have been enough.
  

  Also saying that it isn't covered under warranty because I removed the breaker and you can no longer verify its condition when it is not just a code violation, but also a safety concern is ridiculous. If my house caught fire, this conversation would be drastically different . 

  Since at the time these breakers were installed, breakers where hard to come by, you would want to audit the rest of the panels installed at the same time to make sure it wasn't repeated somewhere else. 

  
  

  Business Response

  Date: 05/30/2023

  Please see attached for our response.

  
  Thank you,
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