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Business Profile

Knit Goods

Cuso Cuts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Knit Goods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the kitchen knife and received it on November 25, 2023. I opened the knife and cleaned the oil off and placed it in my kitchen drawer. Pulled it out a few days later and noticed the large chip in the end of the blade. I immediately placed the knife back in the box and contacted the company. I have sent (3) separate emails and received nothing back yet. I am worried the refund/exchange window will close and they won't accept my exchange. As of right now I have only had the product for ***** days and their window for exchanges is 30 days. I love the knife and just want the defective one switched out with a working product. I don't think it's a lot to ask and I have been waiting almost (5) days on a response from their help center. Please help me get this switched out if possible.

    Business Response

    Date: 12/08/2023

    Hey *******,

    Thank you for getting ahead of this and ensuring that you received the best of customer service from our team. I attached your correspondence with our customer service team and it looks like you were helped and we were able to navigate this issue to find a 5 star solution for you. 

    We hope to be here for any needs that you have. If there is anything else you ever need, please reach out to our customer service team. We are here for you and because of you.

    Customer Answer

    Date: 12/12/2023

     
    Better Business Bureau:

    I have already received my replacement and I really do feel I jumped the gun in my fear of not being able to exchange the item within the 30 day window. Cuso Cuts far exceeded my expectations and I couldn't have been more wrong in my filing with the BBB I am happy to say. Thank you for your assistance but I feel this company would've treated me the same whether I contacted the BBB or not as there response came the morning after the night I filed the initial complaint. All in all I one hundred percent give the resolution they offered 5 stars and I will be continuing to purchase their products in the future. Please feel free to share my experience with anybody and everybody as if given enough time to address issues this company will make things right and does good business.

    Thank you,

     ****************

Cuso Cuts LLC is NOT a BBB Accredited Business.

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