Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Conclusion, 1)Cannot be trusted to tell you what is wrong prior, and what needs to be done 2)cannot be trusted to do appropriate work.3)CAN be trusted to be unprofessional. When I suggested that the work was incomplete, THE ***** QUICKLY, said, I WILL TAKE YOU TO SMALL CLAIMS ******)After minimal time at my home, they said JOB complete, all dome; HOWEVER, Can be trusted to do sloppy work, leave holes in roof, missing shingles, and leave a stack of a shingles on the roof; 5)Yes. left stack of shingles on roof (the roofers originally that day, got them form my basement)Conclusion, cannot be trusted AT ALL ***** PICTURES attached on HOW they LEFT the roof and said they were done *****
Business Response
Date: 11/20/2023
*******,We contracted with you to repair one area of dry rot and broken tiles. Our contract was very specific as to what repairs we were making. We completed the work exactly as our contract stated. You asked us to complete additional work. We advised you that you would need to get a termite inspection to identify all areas of dry rot. Once you had the inspection, we could provide an estimate on the additional work but this was not part of our contracted work. You wanted us to do the additional work for free. To be able to stay in business, we cannot do work for free.Clark's Gables Roofing
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