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Business Profile

Security System Monitors

Deluxe CCTV Video & Surveillance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 359$ for a hidden camera to monitor my home and yet it doesn't work. Did all the troubleshooting and everything. I asked for a refund and was denied from the company, stating it was against their policy to give refunds for hidden cameras due to their nature. I could see that if I had actually used it but it does not work. So basically this company sells faulty equipment and then aren't willing to correct the issue. I dont want an exchange for something else that won't work. I want my money back.

    Business Response

    Date: 04/22/2025

    To whom it may concern:


    ******** ordered a hidden camera, which is not returnable for a refund due to the nature of the product. However, because she is claiming it does not work, we would be more than happy to exchange the item for a new one or a different item. Also, ******** stated that she didnt use this item, but how does she know it doesnt work if she never used it? 


    We have this policy in place because we have had customers use our hidden cameras to catch who they need, then send them back when they no longer need them. We are not a rental service, and we have these policies in place to stay in business. Please see our return policy. 

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company falsely advertises their products. They claim 4k resolution. This is a flat out lie. They claim it will stream in 4k and record in **** at 30fps. The reality is it is a 720p camera that can record a *** of 15fps. In software theyre up scaling the resolution to simulate streaming of 4k but this is not actually 4k, it is upscaled 720p. The picture is so blurry it makes the camera useless as a security camera. When I asked them prior to the order shipping they assured me it would record in ****p at 30fps. This is a dishonest company falsely advertising and then make you pay to return when you discover they lied. Buyer beware. Shady companies like this need to not exist. If their cameras can record in **** at 30fps, lets see the proof. Im a photographer and cinematographer. I know some things about cameras. This is a 720p sensor and literally cannot do 4k let alone **** as they claim.

    Business Response

    Date: 06/13/2023

    This irate customers statement is completely false and inaccurate. The customer is refusing to change any of the settings to put this camera into a higher resolution. this camera comes in 720P HD by default, but but can be changed to 1080P up to 4K streaming. He is unwilling to listen to our tech supports advice and is completely ignoring our instructions on how to fix this issue. Seems this guy know nothing about cinematography as he claims.

    Also, we are providing a free return label, so the customer is incorrect about making him pay to return the item. Seems this customer is trying to slander our business with his lies and deceiving comments.  

Deluxe CCTV Video & Surveillance is NOT a BBB Accredited Business.

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