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Business Profile

Grocery Store

Beryozka European Market INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Regarding Tax Overcharges at Beryozka Market To Whom It May Concern,I am writing to formally lodge a complaint against Beryozka Market, located at ************************************************ (Phone: ************), regarding an unfair and deceptive practice of overcharging consumers by applying multiple tax charges on a single transaction.On October 1, 2024, I made a purchase at this store and was shocked to discover that I had been charged tax multiple times for the same transaction. I have retained the receipt from this purchase, which clearly shows these excessive charges. As a consumer, I find this practice highly disappointing, as it feels like an attempt to unjustly profit by taking advantage of customers. This behavior is not only disrespectful but also shameful.I am attaching the receipt as evidence of this issue, and I strongly urge you to investigate this matter and take the necessary actions to prevent other consumers from falling victim to this unethical practice. I trust that appropriate measures will be taken to ensure fair treatment for all customers.Sincerely,*** Kosanov **Attachments:** Receipt from Beryozka Market dated 10/1/2024 showing multiple tax charges for one transaction

    Business Response

    Date: 10/16/2024

    see attachment. 

    Customer Answer

    Date: 10/16/2024

    I am rejecting this response because:

    Dear BBB,

    I would like to clarify that Beryozka's explanation regarding the issue I raised is incorrect. As my receipt clearly shows, I only purchased four items, and their claim that "Tax1" represents other purchases is false. It's disappointing that they have not even issued an apology, which suggests they will continue this unfair practice of overcharging customers.

    I am requesting that the grocery store provide video footage from their security cameras, which are placed throughout the store, to confirm the items I purchased.

    Additionally, I would like to report this unfair business practice to the Franchise Tax Board, and I kindly ask for BBB's assistance in facilitating this process.

    Thank you for your help.

    Sincerely,
    Ana


Beryozka European Market INC is NOT a BBB Accredited Business.

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