Complaints

This profile includes complaints for Greentec Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greentec Auto

  5437 Stationers Way Sacramento, CA 95842-1900

  
• 

  Greentec Auto

  6804 Hobson Valley Dr Ste 118 Woodridge, IL 60517-1448

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  Greentec Auto

  2940 Cole Ct Ste B Norcross, GA 30071-5017

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  Greentec Auto

  19226 66th Ave S Ste L103 Kent, WA 98032-2121

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  Greentec Auto

  3282 Luyung Dr Rancho Cordova, CA 95742-6846

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is NON-Responsive in processing this warranty, and only once was I able to get through and they were going to call right back with appointment. They also lied to me about what the product was, and had my money before showing me the item for pickup. I took it because they said and told me of a 4-year warranty, but the item started noticeable degrading after a month or two, then degraded until now just barely running, and the car has error codes related to this battery fail. I have driven hybrids of this Prius type since 2004, I am VERY familiar with how they operate.

  

  Business Response

  Date: 06/11/2025

  We appreciate the opportunity to respond to this concern and are committed to ensuring a positive experience for all of our customers.
  

  Since Monday morning, weve been in direct communication with the customer and have spoken on three separate occasions to help address the issues raised. After reviewing the original sales call, were confident that the product was accurately described at the time of purchase, including the 4-year warranty that comes with it.
  

  In an effort to resolve the concern quickly and conveniently, we offered the customer a free diagnostic and, if necessary, a full battery replacement at our service locationjust 20 minutes away. This is a service that would normally cost $300, but we were happy to waive that as a courtesy. We also extended the option of mobile service at a reduced rate, potentially even less than a tow to our shop, depending on a tow quote we requested be sent to a dedicated phone number.
  

  To move forward with the warranty claim, we simply asked for a photo of the diagnostic trouble codes mentioned, which helps us confirm the issue and ensure the correct solution. As of now, we havent received that information, but were standing by and ready to move forward as soon as its provided.
  

  Our goal has always been to stand behind our product and support our customers. We remain ready and willing to assist as soon as we receive the necessary details.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement battery for my 2005 Prius August 5, 2024. My mechanic installed it, and it worked for about a month or so. After that battery failed, I had to pay my mechanic to remove that battery and install (on October 10) the replacement they sent. That battery failed mid-December 2024. The customer service department only responded after MANY attempts to contact them. I sent them a picture of the code showing on my mechanic's scanner. Then it took SEVERAL more attempts to contact them before I heard back. They offered to send a team to me to reinstall a third battery. However, they said it would be weeks before they could arrange that. When I asked them to refund my money, they said they wouldn't do that under any circumstances. I then asked them to ship a third battery to my mechanic (which would require me to pay a third $200 installation fee). They said they would need to put a $500 charge on my credit card for a "core fee". At this point, I told them I would take the matter up with law enforcement in their area.

  

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced regarding your Prius battery replacement. We understand how frustrating this situation has been.
  

  We want to clarify that we have offered several service options at no charge, including a 12-hour round-trip mobile service to reinstall the third battery. Additionally, despite it being against our policy, we made the effort to waive the core deposit charge in order to resolve the issue, but we were unable to get a response from you.
  

  We are committed to resolving this matter and ensuring that you receive the warranty service you are entitled to. Please contact us directly at ************ so that we can discuss a solution and move forward with resolving the situation to your satisfaction.

  Thank you for your understanding and patience.

  Best regards,

  Austin

  Customer Answer

  Date: 01/29/2025

  I am rejecting this response because:

  Their response is either inaccurate or deliberately untruthful.

  They initially offered to send repairmen and a battery to me.  They later revised that to telling me it would take multiple weeks, for which I found I couldn't wait.  After considering it briefly, I called back, but they withdrew that offer, stating that they could only ship my repairman the battery, which would be their third attempt to send me a functioning battery.  Not only did they not offer to waive the core deposit, they refused to do so when I asked.  They also advised me that my warranty would only be one year from the initial purchase date, not a full year of service of a working battery, which I found to be unacceptable.
  

  I have notified them that I was forced to sell the car for scrap to my mechanic, and have transferred the warranty to that mechanic.  (See attached.)  Greentec support confirmed to me that the warranty is transferable. 

  I appreciate BBB's attempt to help me, but I did not have months to get my car working, so have had to purchase another vehicle and put this behind me.  I find Greentec's responses insufficient, and I will not pursue the matter further.  They are now unable to reach me, as I have blocked their numbers.  I consider the matter closed, unsatisfactorily.
  

  

  Business Response

  Date: 01/30/2025

  Thank you for your feedback. We truly appreciate your taking the time to share your experience. We would like to clarify a few points regarding the situation.

  Our original offer for service was to send a technician to replace the battery on-site via our mobile service within approximately one week to one and a half weeks, as previously communicated. At no point was this offer revoked. We understand the inconvenience of the delays and are committed to working with customers to resolve issues as promptly as possible.

  While the original complain was placed on 1/22/2025 and based on our call records, we made three outbound calls to the contact number on your profile on January 23, 2025, and another attempt on January 24, 2025 from my personal cell phone number. Unfortunately, it appears that after you made your complaint, our attempts to reach you were unsuccessful, and we learned that your phone numbers were blocked, which prevented us from resolving the matter directly.

  We want to emphasize that we are committed to providing honest and reliable service. We have been a trusted company in the hybrid battery industry for a long time and pride ourselves on our professionalism. Multiple attempts were made to address the issue and find a resolution, but without direct communication, it was challenging to come to a satisfactory conclusion.

  We understand that you have made the decision to sell the vehicle and move on, but we would still like to assure you that we stand behind our product and our commitment to customer service. Should you reconsider or have any further questions in the future, we remain available to assist.

  Thank you for your understanding.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hybrid Battery from Greentec in Jan 2023 that carried a 1 year warranty. The battery failed in August of 2023 after only 7 months and 2000 miles.Greentec replaced the battery on warranty at a cost of $550 for labor by *********** Doctors. In November of 2023 the battery failed again and Auburn Auto Doctors determined the battery had again failed. They recommended Greentec complete the service so the vehicle was towed to Greentec in **********. They repaired the battery at no ********* February 2024 the batter failed again while at the ************. Greentec first refused to replace the battery but after posting my displeasure on ************ Greentec reluctantly replaced the battery.Then in September of 2024 the battery had failed again. They again refuse to warranty the battery. Since Greentec has failed to provide a battery that lasted longer that 1 year, they need to replace this again on warranty

  

  Business Response

  Date: 11/14/2024

  We have made several attempts to reach you in order to address your ongoing concerns and ensure that we are providing the best possible service. However, it appears we have not yet received a response. We fully understand that these situations can be frustrating, and we remain committed to assisting you in finding a resolution.
  

  As you know, we have honored the warranty on your account each time an issue has arisen, including when the account was a year past its warranty expiration. While we continue to offer support under the terms of your warranty, its important to note that frequent warranty claims are sometimes indicative of underlying issues with the vehicle itself, or may stem from factors such as limited vehicle use. To move forward, we kindly ask that you contact us at your earliest convenience so that we can discuss your concerns in more detail and determine the best path for resolution. We are happy to consider further replacement or deeper investigation into the issue, depending on the situation.

  
  You can reach us directly at **************,  and we will ensure that all your questions and concerns are addressed. We look forward to your response and to working together to resolve this matter to your satisfaction.

  Sincerely,
  ******** *********
  Customer Service
  Greentec Auto
  **************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around late June of 2023 My 2015 ***** Spark had its main EV battery fail. After working with the extended warranty they settled on using Greentec Auto in ********* to repair the vehicle because the price quote was under the limit of the warranty. It took Greentec until late august to build a battery and get it installed. I was told the reasoning was the first battery that was sent was the wrong one for the car. Then it took the mechanic weeks to get it installed. Then it needed programming. I was then told upon return that the mileage counter was off because the car had to "learn the battery" which confused me since the programmed it. I got the car early September. But after a short time the replacement battery failed. Greentec had issued a 3 year warranty on this battery so the process started to replace the replacement. This process began in late October. It is now January 9th **** and as far as I know no battery has been shipped to the local shop. I've spoken repeatedly to a representative named ****** with the company who kept giving me excuses but appears to no longer be responding. To recap. Over $11k has been taken out of my extended warranty. A bad battery was installed. Now it seems like there isn't much intention to honor the warranty issued by Greentec. If there is then there is exceptional foot dragging. If the agreement is not honored by Feb 1st with a fully functional(not bad) battery installed in my car and fully operational, my next intention is an FTC complaint and filed suit for fraud and failure to honor the warranty. I understand it takes a while to build a battery and test it but 4 months is beyond reasonable.

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau: My name is ******************************* I would like to delete my complaint number *******. GreenTec has made direct contact and appears to be moving forward with the battery replacement now. Attached below is an image of the original complaint from my screen. Thank you.
  

• Initial Complaint

  Date:03/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our 2012 ***** Volt shipped in for a replacement battery installation to Greentec's *******, ** location and had it returned with the key fob lost or missing. I've been in contact with the shop as well as the delivery driver. Greentec states that the key fob was set in the cupholder. The driver states that the car started when it was loaded onto the trailer, but the key fob was nowhere to be found. I had to bring a spare fob with me to get the car started and unloaded from the trailer.I have looked in the car several times for the key fob and only found a key fob for a vehicle none of us own, which Greentec states that they are not missing, that it is not theirs. My wife and I have called several times and sent e-mails regarding the missing key fob, but have been met with the insistence that it was left in the cupholder. If it had been left in the cupholder, the driver should've been able to find it. The driver states that it was nowhere to be found. This was stated before I ever received the car. There is also an issue regarding the payment to the driver for the delivery, which was paid in full to Greentec, but the driver says that he had not received payment from Greentec for delivery. I have maintained contact with the driver, and as of 3/24/23, he states that he has still not received payment from Greentec for the delivery. I am angry on his behalf, as he technically did not have to release the vehicle to me without payment, but he did anyway. Further attempts to contact Greentec via email seem to have been ignored be them. As of now, we're down to one key fob rather than two and need to find a solution to this, be it receiving the original key fob that was sent with the vehicle originally or an OEM replacement, including any programming and/or key-cutting costs being paid by Greentec. I would also like to know that the driver was compensated for his delivery of the vehicle.

  

  Business Response

  Date: 04/11/2023

  Good Afternoon,

  ************** had looked up and down the shop to make sure the key wasn't left and we weren't seeing anything. I contacted the driver, and defensively he denied having the key as well, even though he was threatening to keep the key until payment.  When made aware of the situation and the complaint, I responded to ************************* via telephone regarding the situation. I explained that we are sorry for the key being misplaced and made arrangements at a local locksmith, *********** - located at ********************************************************** *****, and scheduled an appointment to have a new key cut and programmed to the vehicle. We mailed them a key and a check for the cost of replacement and programming. I contacted both parties, ************************* and ***********, and both verified it was handled in a timely manner and everything went smoothly. As for the original tow truck driver payment, we checked our bank account and we do show that the check made out to JMcClures Transport LLC was cashed the same day the complaint was made. We did verify the driver collected his payment. 

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  urchase a "New Hybrid replacement batter. Battery failed. Replaced and another one failed. Ms ******************** told me when I bought it it was a new batter to factory specifications which is a 10 year warranty. Now GT informs me despite the need for 3 batteries in just over 36 months, no warranty applies and wants more than anybody else in town to replace at significantly higher than original price. I have a witness who will testify the new battery was not to the original specifications of an OEM battery as this is deceptive trade.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new batter installed about 2 years ago have 2 years left on warranty. About a year ago EV mode stopped working ever.I called ****** the warranty manager and he said if they find ANYTHING wrong with the battery that was causing (see next) these issues, then they will replace it.I drove it in about a month ago, because my car was not functioning as it should and was getting progressively worse gas mileage no matter how light I drove the car. It started acting weird and would shut off for just a second and then turn right back on. Hybrid mode never worked at all in my hometown. If I had the ** off it would remain off, but this is how the car was acting right before the original battery went out. **** my original battery finally tripped a code, it was still drivable. This one was not once the code tripped. Revving up as high as engine could rev. **** I drove it in a month ago for diagnostics they said there is no issue even if car is not acting like normal. I called corporate after all this and they said it is probably the inverter so they will not replace if diagnostics show a good battery.Here I am a month later and my Yellow triangle came on with code POA80 and the car became almost instantly undriveable. Now I have to pay a $200-$400 service fee for them to come down to Palestine to replace it even though I drove up there a month ago and I KNEW it was the battery causing the charging issues I was having. The ****** dealership here confirmed the rest of the hybrid system was working fine except the battery.My whole family knew it was the battery, we just decided we HAD to wait for the triangle to come on so they could have a code to actually follow through with the warranty. To our surprise, as soon as the code throws the car becomes undriveable. Now Im stuck in this predicament 3 hours away from the nearest greentec.

  

  Business Response

  Date: 02/16/2023

  Hello, 

   

  According to our notes this issue has been resolved. We tried to call the customer this morning.

  If this issue has not been resolved please call us at ************* and we will take care of the issue. 

   

  Thank you 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a hybrid battery from Green tech in July 20 20. It had a three-year warranty mileage unlimited. They the battery they sold us had to be replaced within a year and that one replaced again within a few months and then another one within a few months they cant get it right. Now the battery thats in my mariner is not working and they are not standing behind their warranty. They are not going to replace this battery.

  

  Business Response

  Date: 03/20/2023

  Hello, we reached out to this customer and fixed the issue. If there is still an issue please let us know and we will work on getting things right.