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Business Profile

Auto Smog Inspections

Smog Diagnostic Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to have my vehicle service for repair at SDS Automotive. The Service was for the repair to eliminate the service stop/StartSystem warning light that was indicated on the dash monitor. A diagnostic test was adviced to me so to calibrate the timing. Come to find that it needed a new battery with an auxiliary battery in order to complete the diagnostic. I declined their offer for the new ******************* for their quote was $902.36 for I got quoted by Napa parts for the same batteries at $343.79. So I call the service manager that I was bringing in the new battieries but stated that they are not able to install for previous experiences. So I paid the incomplete service of $227.50 and all Im asking for them is to install the new batteries as recommended by their technician. V/R ***********************

    Business Response

    Date: 07/14/2023

    Responding to complaint ID  ******** The invoice is attached. The customer's concern is a warning message for the start/stop system. Customer was charged for a ********************** for the concern. The vehicle has two batteries (main & auxiliary) both batteries failed. An estimate was quoted for both batteries (parts & labor)  . The customer declined repairs & took the ********************** information that he paid for and conducted his own repair.
    Regards,

    ***********************

    Customer Answer

    Date: 07/20/2023

    I am rejecting this response because: I was informed by SDS Automotive that the vehicle needed a new battery and an auxiliary battery for the start/stop system in order to complete the repair and was offered at their estimated cost of $902.36 including tax. I declined for I knew I could get the batteries at a more reasonable rate. So I purchased the same exact main battery

    at ****** for $203.18 including tax. I also purchased the same auxiliary battery at Napa parts for $128.00 including tax the following day. I call SDS Automotive that day that I purchased 

    the batteries and ask if they could complete the repair service by having their mechanics installed the new batteries. Service manager **** informed me that they do not accept customers 

    buying their own parts. So I responded to their reply that in all fairness, I would accept a refund of half the cost of $113.75 for an incomplete service. So far SDS has not responded to 

    my request.  V/R ***********************


    Business Response

    Date: 07/23/2023

    I am assuming the car is repaired and the replacement of the batteries took care of ****'s concern. If so I do not understand why a refund/discount is being requested. **** was charged for a diagnostic and he declined the repairs. No further action needed

Smog Diagnostic Specialists is NOT a BBB Accredited Business.

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