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Business Profile

Custom Services

Ayvuh’s Touch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inquired about ordering a custom phone case in dec 2024 because a friend had purchased one about a year prior. Ayvuh informed me she was still selling them and we proceeded with the order. She informed me that she required payment up front because shes been scammed in the past, so I paid up front. She told me it would take about a week to make and ship. After several weeks she let me know the case was finished and she just wasnt able to get to the post office. She offered to have a friend drop it off instead of mailing it (not sure why the friend would not take her to the post office instead of driving 90 miles to drop off an order) I let her know I was not comfortable with that and would rather have it shipped. She then began saying her instagram DMs were not working (where weve been communicating) and asked for my email to send the tracking number. I sent it and it received nothing. More days pass and I ask for updates and she is not providing. She asked for my email again after I asked for a refund after over a month passed since the initial order. She says shes sending the tracking as well as refunding me by the end of the day, I still have not received a refund or tracking. Ive requested the amount back on the original payment method (cash app) and she has ignored this. Ive send multiple messages which she has ignored while viewing my instagram posts. I just want my order or a refund.

Ayvuh’s Touch is NOT a BBB Accredited Business.

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