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Business Profile

Dentist

Dr. Timothy E. Mickiewicz, DDS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The office of Dr. ******************** has had very poor communication and poor billing practices. I have been unable to pay bills over the phone because it has been almost impossible to get an employee on the phone, so I have left messages and not gotten calls back. I was never billed at the time of service, even though my copays have remained $30 per appointment. I went in on 2/27, 4/15, and 6/17. I tried to make an appointment between February and April and was unable to get anyone on the phone, hear back, or schedule another appointment. Maybe there was a lapse in organization that also led to a billing issue? I don't think I should get sent to collections because of that since I have been paying as promptly as possible. I got a bill today for 2 appointments, one from 2/27/24 and another from 4/15/24. I currently have three bills from his office, and only the one from today includes a reminder for the appointment on 2/27. I went in in person twice to pay bills and was assured both times that my balance was paid. I went in on July 11th and August 6th to pay bills. I was told on August 6th that my April appointment was paid for (which this **** says I owe money for), and I confirmed that my balance was paid off, they said it was. The bill I received in the mail today says I will be sent to collections if I don't pay these bills at once. I have found records on credit card statements that I have paid the office $60, but I may have missed a transaction.I have serious concerns about the office's billing and I don't believe I actually owe money for both of these appointments anymore. If that is false, I will certainly pay the bills, but I have called or gone in to pay every bill I have gotten, and I have lived at the same address for the entire time I have been to the office. If nothing else, I would like the office to take off the notice for collections and make it easier to call in and pay over the phone.

Dr. Timothy E. Mickiewicz, DDS is NOT a BBB Accredited Business.

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