Reviews

This profile includes reviews for Haney Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Haney Door Service

  3326 Union Springs Way Sacramento, CA 95827-2716

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  Haney Door Service

  PO Box 1627 Rancho Cordova, CA 95741

Review Details

• Review fromAminta M

  Date: 01/21/2023

  1 star

  Aminta M

  Date: 01/21/2023

  This is a negative 5 star review. I purchased a garage door from this Company during the first of the 2023 year. I explained to the salesperson that I needed a door that would hold up to the weather, wind and rain. The salesperson got me into a door that was supposed to hold up and it did not. The salesperson also told me not worry, the door was covered under a lifetime warranty. I also asked him if my existing garage door opener was strong enough to operate the new door and he said yes. Unfortunately the garage door did not hold up to the weather and buckled and the garage door opener failed to lift the door. When I called to replace the door under warranty, they quickly declined and said the door was infact not covered under the warranty. They made an appointment with me to come out and access the damage, they canceled a half an hour before arrival. They did not offer any viable solutions. I know that if they had told me the door was not covered under the warranty, I would have paid more for a stronger door and if the had a protection plan I would have paid for that. The salesperson was uneducated with his products, warranty and service options. The service manager was not helpful or understanding of the situation, he was dishonest and would not let me speak to anyone above him to come up with a fair solution.

  Haney Door Service

  Date: 01/24/2023

  The crazy storm that we just had blew your door in. We told you to call your homeowners insurance because this is an act of nature, not something covered under a garage door warranty.Quit trying to blame the storm on our family business... I didn't ask for the storm....You're a bad human for doing all of this to try to hurt our small family business because a storm blew your door in. Do you really think I'm going to buy you a new door? Do you really feel like you're entitled to a new door here? You're a very unreasonable person and your expectations are quite frankly laughable.

  Aminta M

  Date: 01/25/2023

  I think you're greatly missing the point here. Your sales person told me the door would be covered under the warranty if there was damage due to wind. All I want is accountability from the company. I have called homeowners, it doesn't cover the door. You guys didn't even offer to come out and look at the damage to access if it could be repaired and reinforced. This issue has nothing to due with me trying to get a free door. Your salesperson lied to me. You were inconsiderate when you called to cancel your appointment with me to look at the damage to the door and discuss options. This is not about destroying a small business, it's about accountability and good, honest customer **********************. At the end of all of this, your sales rep lied and you didn't provide good customer **********************.