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Business Profile

Fitness Center

Cyclebar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership with this business back in October 2023 and was told to email them to cancel within 30 days. On October 31, ******************************************* December. The gym charged my credit card on November 28th for my last payment. Fast forward 7 months later, I started attending the class again, but without a membership and through a new avenue. When I looked my credit card statement this month, I was charged $890 for late fees and past dues, from December 2023 - August 2024. This gym is scamming its customers and make it difficult to try and cancel their subscription. I called to explain the situation, but they said they never cancelled my membership due to a late payment. The monthly membership is $59, so I don't understand where this $890 came from. I did not authorize this payment or consent to continue my membership, which they automatically enrolled me back in once they charged my card. There is no option on their app or website to cancel. You must call the business to cancel and do not wish to speak to them any further.I would like a refund for my money and better business practices by this company in the future. I have uploaded the email stating that I was cancelling and that they would only charge me for one month of membership. I was charged on Nov 28 for my last payment.

    Business Response

    Date: 10/02/2024

    ****** emailed us upon her card being charged and we swiftly refunded her the wrongly charged amount. Her account had accrued months of past due payments that were not accurate because she did communicate with us to cancel her membership, but we failed to cancel her membership effectively. 

  • Initial Complaint

    Date:09/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a recurring subscription with cyclebar and have tried repeatedly to get this cancelled with no avail. I cannot cancel it in their app though of course I could change my subscription to be more expensive. Leaving voicemails hasn't worked. Sending messages hasn't worked. I haven't used my subscription since April and no one has checked in or responded to me.

Cyclebar is NOT a BBB Accredited Business.

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