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Business Profile

Freight Broker

Transporte Los Salmos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Broker.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a 30x30 box to be send to ******** on 07/16/2023 with receipt #***** of which nothing was received back home. My family and I have call the phone numbers given and he declines the phone calls or promise to call back once he finds out where the box is. until this day February 02/13/2024 we have never receive a refund nor he has confirm what happen to the box. I am reporting his business because of the lack of professionalism and communication. I want to be refunded for the time, for the services fee and for what I sent on that box.

    Business Response

    Date: 02/21/2024

    I have attached a copy of the written response mailed to *********************************.  

    As the letter indicates, we are willing and able to alleviate her personal loss amivably.

    Kind Regards,

    ************************************,

    Transportes Los Salmos

    Customer Answer

    Date: 02/22/2024

    I am rejecting this response because:

    1) what you said is completely ********, YOU HAVE NEVER EXPLAINED TO ME THAT THE ***** IS A FUGITIVE, I found out yesterday because I seen it on the news. I have tried to contact you on multiple occasions and every time you are either busy or will return my phone call and that never happened. *** had my daughter, son in law, sister, son and everyone else in my family tried to reach out to you. 

    2) YOU came and picked up the box from my house and put on the invoice that whatever I was sending was used but did not care to ask me and made me sign. What I sent was kitchen appliances and of course that was not used, I sent my grandchildren new clothing(shoes, ****************) $500 is not going to solved what I lost and that time I wasted calling you and for you to tell me that just now that is all over the news. 

    I demand that you pay me $5,000 at least for all the NEW things I bought and sent back home. 


  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business transports boxes of personal stuff from ***************** to *********. my wife left for ********* May 28, 2023. They picked up the box on March 18 and said that it would take 8 to 9 weeks and now has been over 12 weeks and every time we write them they say another two weeks. She is about to return to *****************, and she still has not gotten the boxes. Then they write do not text **. Please look into this company as I think they are fraudulent with no morals or ethics and bad customer service

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tramporte los salmos ,, ****** assistant for receiving boxes for shipment to ****** with a guarantee of 2 weeks to 3 weeks with insurance billing and billing per box according to measurements, mine of 24x24 sent on November 14 and still without reaching its destination ****** tells me that it got lost in case it was traveled and He wants to refund $500 pesos and lose all the contents of the box. Please, if someone receives this message, my phone number is in the complaint form.

Transporte Los Salmos is NOT a BBB Accredited Business.

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