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Business Profile

Garage Doors

Overhead Door Co. Of Sacramento, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Overhead Door Co. Of Sacramento, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Overhead Door Co. Of Sacramento, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The complaint is towards Local Garage Doors. We need confirmation from BBB our complaint was sent to Local Garage Doors. 

      rage Door damaged) and verified the original installation date. They sent a technician who confirmed the upper gear and gear rod were bent. The more was fully operational. The damage could not be repaired and a new opener was required. The cost for that installation was $2528.00. We are seeking reimbursement from Local Garage Doors for at least half the amount of the new installation. The technician and manager were both untruthful.

      Business Response

      Date: 04/05/2024

      It appears you are filing a complaint with the wrong company. We are "Local Garage Doors" and provided you with an estimate for the work. We didn't do the work nor have we collected a single ***** from you. Based on the invoice you attached, it appears you hired "Overhead Doors" which is another company (not us "Local Garage Doors").

      Overhead Doors completed the work and collected money. You should be contacting them and your BBB complaint should be with them.

      We wish you would have given us your business; it would have saved you a lot of money. I hope this helps.

      Best Regards, *********************** (Owner)

      Business Response

      Date: 04/18/2024

      This complaint is towards Local Garage Doors NOT Overhead Door of Sacramento. I left a Message for the ******************** already. If you read the statement from the customer it even states he is talking about Local Garage doors. 

      Our Company did go out there after they did and fixed the job correctly and the customer is very happy with ********************** ************ of Sacramento. We do not have a ******* with our company, The Customer dealt with ******* in our office and on his follow up after the job completion was happy.

    Overhead Door Co. Of Sacramento, Inc. is BBB Accredited.

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