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Business Profile

Gymnasium

Elements Health Clubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my account with ********************************************* Club in ****** March/April 2023. At the time I was still recovering from a knee surgery and in process of scheduling another surgery as well limiting my ability to use the gym. Another reason for cancelling was due to the fact that during that time found out there was a homeless person living out of there breaker room in the back as well as exstensive drug use happening in the area (I was close friends with an employee at the time and this in formation was not being made publid to the members of the gym in regards to safety) I was shown multipe photos and videos of the situation and safety hazards that the gym management was failing to deal with. About 1-2 months late the gym itself closed down with out notice. All in all I am now receiving collection calls from a law office for charges that should never have taken place to begin with given the state of the gym, the random closing, and my having cancelled my membership. Poor business practice and feels like a scam and harassment at this point as the calls have come out of nowhere and are invalid.

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This location just upended and closed without any notice, but they are still taking dues out of my account!! Also they transferred my membership to another gym (CalFit) which i never agreed to nor did i sign any paperwork to become a member of that gym. I went in person to CalFit to cancel the membership and I was told they do not have access to any of Elements memberships and therefore they could not cannot my membership. I was charged twice on; 11/2/23 for Element and on 11-7-23 for CalFit. ($29.95 each). So if this gym is closed why are they still charging me. And I never consented for my membership to be transferred to a different gym. I would like a refund for each of those charges as well as my membership permanently closed! $59.90

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am rejecting this response because: The business has added fees that are not in my contract. 

    Business Response

    Date: 11/07/2022

    ID: ********  

    I personally spoke with this gentleman and when he called the facility, and I did offer to cancel his membership at that time, but he requested it to be left alone so that he could file this complaint.  His membership has been canceled as of 11/7/22 and the remaining balance on his account has been written off.   We did not receive an email from him because he sent it to ************************ address which is not ours.  Our contact information is ******************

    Business Response

    Date: 11/14/2022

    There were no fees added just monthly membership dues and the normal annual maintenance fee of $39.00.

Elements Health Clubs is NOT a BBB Accredited Business.

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