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Business Profile

Heating and Air Conditioning

American Standards Heating and Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for American Standards Heating and Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Standards Heating and Air has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased heating and air conditioning unit 11/2015 for *******************************************************************, a family vacation home.Thanksgiving 2023 the furnace went out. Our installer, *****************************, contacted the local representative and we have been waiting on a part for a month. The furnace is still under warranty. He cannot get a status on the part or anticipated ship date. We have had below freezing nights and have been using portable electric heaters to keep the house warm. This is causing added expense with no resolution in sight. Next week, the area is expecting extended below freezing weather. We do not live where the home is located and leaving a heaters running is not safe. We are requesting the furnace be immediately repaired or replaced with full warranty.

      Business Response

      Date: 12/24/2023

      This is obviously mistaken identify.  The job took place in ********.  We are in **********, **.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1-28-2020 i purchased a 3.5 tone heating and ac unit, that included both inside and outside units with serial numbers ********** and 19462KEE3V, these items had a total cose of $6205.00. I have noticed that on the outside condensor unit that the fan motor has rusted the total circumference of the fan motor and is working its way to the top of the motor. I did contact the installer which was *********** heating and air inn *********** *******, and they told me that they would wait to here from American Standard HVAC who manifactured the unit. My neighbour who also bought a 3.5 ton ******* unit a month after i purchased my unit, is having no issues with fan motor rusting. When i first e mailed AS about this they e mailed me back with the one responce that i had warrenty till 1-28-2030. I then got another e mail from them stating that they could not go over techinical issues with me and that it would have to be with the installer ***********, who i contacted and and i told AS that i did contact my installer and they need to here from American Standard HVAC. I am a older person at 65 years old and do have health issues and i beleive that expensive home equipment or appliances like this AC unit should not have the issues that this one is having. In talking to a person at the installers office, they expressed to me that the fan motors are supposed to be coated to protect them from this issue and was wondering what may have happend to this one. To this date from my contacting AS heating and air i have received no responce. I did file a preveous complant with the BBB on this but the place of business in ******* Forte Alabama was the WRONG Business. That American Standard business was a coating company and i am truly Sorry that i got the adress wrong. But my concern is with the American Standard HVAC company that has made my unit. Thank you for what ever help you can provide me, i would be ever grateful as a senior just trying to survive. Also i beleive that these products are very expensive and should give good service to us for at least 15 years. Thank you.

      Business Response

      Date: 09/19/2023

      This is a mistaken business identity. We do not manufacture or sell HVAC units.  We are a small HVAC repair service in **********, **.  This consumer is in *******.  My business was started in 2021.  This consumer purchased his equipment in 2020.

    American Standards Heating and Air is NOT a BBB Accredited Business.

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