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Business Profile

Insurance Companies

Construction Services Insurance Agency

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2022 february $222 we cancelled a insurance policy and never got a refund. the business has not tried to solve this issue. every time i reach out it's a excuse.

  • Initial Complaint

    Date:01/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am filing a complaint regarding my CA contractors state license bond by ********************** for A Y Electric, license #*******. My ********************** bond was due to expire on August 2nd 2022. On July 7th 2022 I made a payment of $174 to renew my insurance license bond. However a few days after I decided to make my contractor license inactive instead. I went on their website and filled a contacting form in regards to refunding my payment of $174 as there was no longer a need to pay for a renewal fee since I had made my license inactive before the expiration date. Time went by since my first attempt at contacting them and I never heard anything back from anyone. As more months went by I made more attempts on many occasions to call them regarding my refund and as I spoke to them on the phone I was told several times that my refund was being processed. 6 month later on January 2nd 2023 I made a final email notice that I was giving them 10 days to refund my money or I would be taking legal actions. 10 days since my last email/notice has gone by and I still have not been contacted back by anyone. I am now here filing this report and complaint regarding my refund as 6 months in total has gone by since my first request for a refund, and 10 days since my last request and still I have not yet been acknowledged by anyone. Thank you, ********************************* 1/15/23

Construction Services Insurance Agency is NOT a BBB Accredited Business.

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