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Business Profile

LED Lighting

NovSight Lighting Technology Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through this companys online shop. My product was sent back. I never received it. I got an email from a one (***) no last name. Only apologies. She promised to send product a second time. No tracking number or any updates. No solutions. No answers. She texted me with the same apologies but no updates. She then disappeared for 5 days. finally received another email from her after numerous times of texting and emailing her back with questions to my order. After five days, she replied, with an apology for the late response, but still no solution or tracking number. I kept getting the runaround for over a week with customer service telling me to call a different number that is only working from 6 PM to 9 PM. No answer, no one returned my calls or voice messages. I finally got so frustrated. I asked for a refund and they refused to give me a confirmation number for a refund after speaking with a supervisor (****). They constantly kept referring me to other departments who were absolutely no help. I waited on hold every time for 30 minutes or longer only to speak to a supervisor with no solutions at all. They kept saying, we will email you tonight, but the emails never arrived.

NovSight Lighting Technology Inc. is NOT a BBB Accredited Business.

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