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Business Profile

Logistics

Fast Way Express Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26/2024 I was contacted via text asking for $105.11 for "stamps" to get an item I ordered that I paid $170.00 for and was sent to them for delivery. Supposed to get a 90% refund after delivery. This transaction request raised a red flag since the item was shipping from ********** to ***** and no need to go through customs. I refused and they cancelled the delivery and I ended up being scammed by Boutiq Switch as well for the $170. I am pretty sure they are in cahoots with each other since they both wanted payment via ***** Pay. I should have been suspicious but the communication via email from Boutiq Switch all looked legit. Fastway Logistic Express even gave me a tracking number along with their "official" website.

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/18/24 I ordered a front grill from a instagram around named subaru_wrxsti_parts_. Seemed pretty legit to me. 135$ for the part. I sent the money through ****. After two days he sent me the shipping info through a company called fast way logistics express. I then got a text from a person phone number from they saying I needed shipping insurance of 106.38$. I was skeptical because they wanted me to PayPal some random account that was suspicious. Then instagram seller and the shipping guy were both taking very similar with poor grammar they sounded like the same person. Total scam dont buy or use any of these guys.

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 30th of July, 2022, A fraud/scam took place when I came across the merchant's website (****** Firearms with a REAL FFL number listed on the site: 5-75-429-01-3C-02067, License Name: ***, ***********************) selling ammo components, firearms, and a variety of firearm-related gear. I am a legal firearm owner and am an active USPSA/IDPA competition shooter. After I placed an order of $361.80 on their website, they then instructed me to transfer money and payment through a PayPal account of ********************************* based on the account details they provided. At this time, an order number (#****) had already been given. After a day or two when the package tracking number was sent to me, they had a third-party shipping carrier (named Fast Way Express Logistics) that I've never heard of get in touch with me and claimed that a refundable insurance fee must be cleared before they release the item currently on hold at the packaging facility at ***. I then issued a payment of $288.42 once again through a PayPal account of StuQ Recording Studios @quindoncooper17 as instructed by them. I waited another two days before they asked me again to send in another payment for stamp fees in order to have the package released from the facility center at ***. That's when my suspicion started to grow. They have an official, very well-regulated and seemingly legitimate website selling ammo/cartridge, firearms, or protective gear products in conjunction with an ostensibly lawful shipping carrier site, which scammed me for the $288.42 as the insurance deposit. Two separate transactions were gone through on PayPal, though other payment methods include Zelle, Cashapp, etc. In the end, I couldnt get ahold of anyone from the firearm site nor the shipping company Fast Way Express Logistics. Whats more, the phone numbers listed on the sites cannot be reached. As a result, I lost a total of $650.22

Fast Way Express Logistics is NOT a BBB Accredited Business.

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