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Business Profile

Optician

Bradshaw Optometry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2023 I had an eye exam at Bradshaw Optometry. This was my first visit to this optometry office. Before my visit I gave them my information they stated they found all my insurance information and I am covered for the exam. I came in about 20 minutes early for my appointment for paperwork. They said that they have all my information and I dont need to do any paperwork. I stated I really just needed a new contacts prescription. They fitted a trial set of contacts and I was done with the exam in about 5 mins. While checking out, they said my eye exam isnt covered and that I needed to pay $55. I just paid it and ordered contacts. About a week later I got text from them saying I owe another $75 for the eye exam. I told them to cancel my contact order and Ill contact me insurance. I did ask them to email my prescription. Then I called and told them to stop everything so I can contact my insurance. They emailed my prescription anyway. I contacted my insurance and eye coverage MES Vision plan. I filed a complaint through MES and they stated that the provider voided the claim and they should reimburse me the $55 due to the fact that they dont do stand alone contact exams. I received another text September 12,2023 stating that I still owe them $75. I asked for a mailed copy of the invoice and a detailed description of services rendered, they said they cant do that. Im trying to get from them what they consider an eye exam, I was in and out of that office within ******************************* received anything from them after the last conversation on September 12. Im running out of textplease ask any follow up questions as needed.

Bradshaw Optometry is NOT a BBB Accredited Business.

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