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Business Profile

Parcel Post Assembly Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parcel Post Assembly Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business lacks professionalism and refused to return a $360 pre-payment that I asked them to return before my services began. I pre-paid in advance for a one-year renewal of my mailbox. Prior to the renewal date, I requested a refund of my pre-payment because I no longer needed the mailbox and worse, an important piece of mail sent to my box was improperly returned to sender. The owner refused to refund my pre-payment, even though I requested the refund before the renewal date. She misrepresented to me that it is not possible to refund my pre-payment, even though we both know that she can refund my money but is choosing not to.

    Customer Answer

    Date: 07/29/2022

    Enclosed please find my July 9, 2022 receipt for payment of $360.00 for a one-year renewal of my mailbox at the UPS Store, effective July 27, 2022. I requested a refund on July 25, 2022, two days before the effective date of the renewal, because I was dissatisfied with the mail service and no longer wanted to use *** Store.

    I have also enclosed evidence that the UPS Store was returning mail sent to my mailbox (#***). When I discovered that my mail was being returned to sender, I decided to use another mailbox and requested a refund. The UPS Store refused to ***** my refund, on grounds that they wanted to keep my money.

    Thank you,

    ***************************

  • Initial Complaint

    Date:07/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, July 9, 2022 I went into get a few documents printed. I was charged a large fee and I asked for a receipt. The owner would not give me a receipt and would not give me an information number to contact to dispute. She then told me to never come back. I was denied a receipt from them, so I couldnt go over the fees.

The UPS Store is NOT a BBB Accredited Business.

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