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Business Profile

Religious Goods

The Sanctuary Sacramento Cannabis Dispensary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Religious Goods.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26, 2025, I visited this dispensary after seeing a promotional offer on their website stating that 14 grams of cannabis were available for $30. However, when I arrived at the store, I was told that this deal would not be honored in person. Furthermore, I was informed that if I placed the order online for the advertised 14g at $30, they would only provide an eighth (3.5 grams) instead.This is misleading and deceptive advertising. The website clearly listed a specific product and price, but in-store staff refused to honor the deal and even acknowledged that the actual product received would not match the online description. This creates a bait-and-switch situation and violates basic standards of honest marketing.Resolution Sought:I am requesting that the business either:Honor the advertised deal as posted on their website (14g for $30), Update and correct their advertising to reflect accurate product and pricing information to prevent misleading other consumers and provide a refund for the cannabis I purchased from them. Had I known the deal was not real I would have never drove out of my way to go to this establishment and would have went somewhere else where they work with honesty and integrity

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was informed my order was ready for the second time they gave my order away and ***** couldn't comp me unless someone returned her call they had nothing left of what I order so left again with nothing wasted gas Nad time I want something for there mistake instead of being blown off you can't reach there office.

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a "Purist GMO Live Resin Cartridge." This is not at all live resin, but very low grade distillate oil. I called to speak with a manager who told me to bring it back. I did, and they said they would not exchange it or refund it. The woman became very sarcastic and told me I needed to take it up with the company that made the device. I said absolutely not, you sold it too me and it's not at all what the packaging says. Thai could actually be confirmed through costly analytical testing. There was just, recently, a class action lawsuit in ********** over this very same issue. And I will do everything in my power to bring resolution and clarity to this matter. Fake Product!!!!

The Sanctuary Sacramento Cannabis Dispensary is NOT a BBB Accredited Business.

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